Knowledgeable and friendly.
Knowledgeable and friendly.

10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Knowledgeable and friendly.
So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issue with connecting to the gas smart meter, but a quick WhatsApp chat later (on a Saturday!) and everything was quickly resolved by Lewis. Impressed with the quick communication. EV tariff from 00:00 to 07:00 is amazing as well, those extra two hours really make a difference!
Hasan was extremely helpful and efficient
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
I want to be in control of what I pay, octopus keeps putting up my monthly payments. even though I was always in credit. they would put up the price and it could not be changed. so I will see if E.ON are any different.
I haven't got my last bill through for some unknown reason but I contacted them and they were brilliant at sorting the problem out ..ive never really had any issues ith EON (been with yhem a good few yr now ) apart from this 1 issue which like I say was resolved quickly
Clear and simple.
Everything is very easy, clearly and truly.
Just friendly , informative and helpful staff.... .made my connection with them very easy
Have been with eon for a lot of years now and never had any problems or issues. Always get a prompt response whenever I ask about my tariff etc. Definitely not thinking of changing my supplier
Very helpfull phone staff
My refund was nice and quick but I fail to un derstand why because I requested a refund you want me to raise my monthly payments. This doesn’t make sense
Quick and easy to Understand and set up quickly
A hopeful expectation underpin my decision.
Smooth change in Tarriff
The experience was good. My husband has just passed away and staff were considerate and helpful
Checked my online account and I had several options to select the best deals for my household. Very easy to sort. Eon confirmed my selection via email. Very easy to use website. Would recommend.
The man was efficient, didn't babble on.and was pleasant.And answered my questions.
Very help full
I received mail letting me know that my contract was ending an as with all communication EON reminded me that it may be beneficial to change either my tariff or provider. I called EON and was happy with the information and update on fuel prices and advised of my options by a very pleasant and friendly advisor. EON remained the most cost effective for my usage so I remain a customer.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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