Enphase Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, and most importantly for this review the 5P model batteries. My system is almost entirely off grid which apparently is what caused my initial problems. The battery's software caused a nightmare of an error where my whole house would lose power about 20 times a day. The problem still isnt completely resolved. 2 weeks ago i would have recommended not using the 5P batteries at all. I now see that for 240v appliances the 5P batteries are the best available option. However I am having success with supplementing the system with cheaper golf cart batteries on 120v appliances. So far, the self-installed supplemental cheapo batteries have made the difference in pushing the overall system into consistent function without finishing off my bank account like even 1 more 5P installed would have.
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
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Suite à une panne sur ma passerelle de communication Envoy, le technicien a été super compétant et le dépannage a été réglé en quelques minutes Bravo à ce technicien.
Date of experience: June 12, 2025
Ik moest naar een nieuw energiecontract, maar dan kun je (bijna) niet meer om teruglever kosten heen. Zonnepanelen uitzetten is ook weer zo iets. Maar in je rapportage zie je wt je verbruikt en wat je terugleverd. Toch maar contact opnemen. En ja hoor, je wekt niet meer op dan je verbruikt. Maaoie service!
Date of experience: June 12, 2025
US
Installation de 3,2 kw en service depuis 2 ans Très bonne fiabilité Installé récemment 800w en plug and play qui sont venus perturber les mesures de mon installation Sollicité le SAV: excellente réactivité et un service client au TOP Je ne regrette pas ce choix de matériel
Date of experience: June 12, 2025
Ils sont super patient et a l écoute 👌
Date of experience: June 11, 2025
This is a nightmare. It took a month to get this system working after initial install. During that month i racked up over $8000 in hidden charges to get this system working. Then the electrician disappeared and left me with only half my house connected to the solar in the first place. I've been getting by with extension cords until about 2 months after install i go out and find moubting bolts for the panels on the ground. I call the installer i overpaid to fix it since its only been 2 freaking months. Then the guy bills me $200 but says im getting a $175 discount because of the vanishing electician. So i got billed $400 for him to fix something he installed that fell apart in 2 months. While i was still seething about that and deciding whether i should block that charge through my credit card the whole system started blinking off about 15 times a day. 15 times a day my 3d printer fails, my wifi disconnects, and i lose whatever file is open on my computer. 15 times a day. Im more than angry at this point. $48000 nightmare.
Date of experience: June 8, 2025
After seeing the specifications of their solar system on the danish Enphase web site I decided to buy the products late 2024. But just after installation it became clear that Enphase does not deliver anything near what they promises on their web site. Acoording to the specifications on the web site, the system should provide features to store and sell energy on demand, provide user selectable usage of batteries and provide backup in case of grid down. None of above are possible. Enphase basically do not deliver anything of what they promises on their web site. The system do produce power and yes it do store energy in the batteries but its uncontrollable by the customer(me) and worse you can’t switch it off unless physically on the main switch board. The system should be fully manageable by the App.. But that not correct, the App is for show off and contains no means to manage any part of the system. The options to manage the system by other means are like HomeAssistant are not embraced by Enphase and it seems as they are not interested in users using anything but the App. Up to now my installer and I have tried for the last 6 months to get Enphase to deliver what they promises and to at least provide correct information about the installation in the App, that have not happened and in Denmark the conclusion must be that Enphase can’t provide the products as promised and also Enphase can’t provide support to installers or customers.
Date of experience: June 7, 2025
Helpful staff who handled my queries with precision and speed. Ex customer service !
Date of experience: June 5, 2025
