Enphase Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, and most importantly for this review the 5P model batteries. My system is almost entirely off grid which apparently is what caused my initial problems. The battery's software caused a nightmare of an error where my whole house would lose power about 20 times a day. The problem still isnt completely resolved. 2 weeks ago i would have recommended not using the 5P batteries at all. I now see that for 240v appliances the 5P batteries are the best available option. However I am having success with supplementing the system with cheaper golf cart batteries on 120v appliances. So far, the self-installed supplemental cheapo batteries have made the difference in pushing the overall system into consistent function without finishing off my bank account like even 1 more 5P installed would have.
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
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Boitier enphase en panne 2 en 3 ans. Peu fiable et le nouveau boîtier doit être branché différemment pour bien communiquer, mon installateur refuse de faire rentrer dans la garantie le deplacement pour le branchement Cpl, qui aurait dû être fait à l'installation . E.C
Date of experience: March 6, 2023
It has been 18 months since the install. The power system is still not getting credit from SCE. It took 14 months to pass inspection and the grid compensation application has been rejected by SCE 3 times. The breaker box had to be relocated to pass code. Since then, very little energy from the cells actually feeds the house power, all goes to SCE without compensation. It takes a long time to get a response and I don't seem to get the same person twice. No one can answer my concern about not getting power to the house. Others in the neighborhood had solar installed by other companies after my install. They pay nearly nothing for electricity. My SCE bills have gone up due to rate changes. Don't buy Enphase.
Date of experience: March 1, 2023
This company is a scam they all are from them all the way down to the contractors they work with they will order supplies for 3 houses have them dropped at your house and use for other jobs and charge you for all of it and don't believe that you will save money I'm hardly home and my bill is 3 times higher than I had before solor 650 plus 293 for the horrible job they did the Roofers destroyed my roof I spent thousands on repairs and still working on it had to replace top floor cause the water was coming in they tell you that you would pay less so you can sign and that's when they do what they do I have everything if anyone wants to see I'm in the works of trying to get them removed enphase!!!!! They don't care about you
Date of experience: February 24, 2023
US
Der Ertrag der Anlage ist super deswegen ja auch die Sterne. Negativ ist das man keine Meldung analog oder digital abgreifen kann das der Speicher voll ist bzw das eingespeist wird. Bei 0,08€ Vergütungen will man den Strom verbrauchen und das wo Smart Home fast schon Harz IV Standard ist!
Date of experience: February 13, 2023
Hasn't been working since Aug correctly. CALL, Email, text and nothing. Still paying high electricity bill and a solar payment.
Date of experience: December 16, 2022
US
Update 11/28/22: Enphase is working with me on the issue, and trying to determine if it's the inverters or the solar panels. It looks like they will fix it. My solar contractor says they are more responsive to customer inquiries than contractor ones. 9/13/22: I have 2 inverters that have degraded about 30% from their original production, compared to all my other 31 inverters. Enphase says this is not covered under warranty, but that's not how read it.
Date of experience: November 16, 2022
Il est certes possible d'accéder a une page web en se connectant directement (sans passer par internet = le serveur de Enphase) au "gateway". Mais cette page web locale fournie TRES TRES peu d'information. La puissance produite par les panneau n'est même pas dispo sur cette page web. D'une manière plus générale, Enphase ne permet pas d'accéder aux informations localement (via le protocole MQTT par exemple).
Date of experience: November 14, 2022
Another reviewer from the UK didn't seem to understand that Enphase are a manufacturer, not an installer. They make a variety of devices including microinverters, combiner boxes, and Envoy communications devices that monitor all microinverters (either at array level or, if agreed with the supplier, right down to individual panel performance). Our system was installed at our home in Ramsgate, Kent, in May 2014. It has performed flawlessly and much better than expected. It produces between 4.7 and 4.9 MWHr. of electricity per year in a system of 16 M215 microinverters connected to our 16 Solarworld SW250 panels. As is commonly the case with microinverters, that's about 25% better than is generally obtained when a bulk inverter is used. In our case, there's been no degradation at all over that whole period. There are lots of reasons why it is much better to have AC current running from a panel array to the consumer unit (fuse box) rather than up to 1500 volts of DC current running to a bulk inverter, especially if that inverter is located in an attic or within a domestic living space or garage. Bulk inverters don't last as long as microinverters, and Lithium batteries, even the latest models, not only last only for a part of the lifetime of a solar panel system but also can catch fire or even explode. However, the 2014-era Envoys and microinverters are no longer made, and I cannot now add battery storage which would make it possible for me to far more closely match that output with the times when power isn't being produced but is needed, or vice versa. Even if I could find a battery to use with that system, if I am not mistaken, that would breach the conditions of my Feed-in-Tariff (FIT) contract. Furthermore, later models of the Envoy communications device, and the new microinverters that are compatible with them, apparently are unsurprisingly incompatible with my 2014-era system. I'm less impressed by their own batteries, but Enphase microinverters will work with any battery system that is designed to be AC coupled. A word or warning: Envoy communications devices are incredibly capable, and capable of controlling up to a total of 600 panels, in multiple arrays, but if you want panel-level monitoring and/or consumption monitoring as well as production monitoring, you will need to get that promised in writing from your installer. Many installers don't bother with that and if not enabled at the time of their commissioning the system you will then be left with array-level monitoring of only production through the web-based Enphase Enlighten portal. Believe me, monitoring individual panels is incredibly useful, and the Envoy system is also monitored by Enphase in far-away California as well as by your installer. You as system owner can add or remove access to that data for others, too. If your installer goes out of business, I understand that Enphase will work with you to get another local firm to take up the slack. It would be well to ensure that the insurers of your system provide protection against any charges for that. In our case, I didn't read the small print with sufficient care, and what I thought was an accredited insurance provider who provided cover for the system for 25 years was in fact located in Gibraltar, not England, and when it went bust, my cover ceased and despite promises by my vendor, the insurers were never replaced. Purchasers of solar systems in England should also make sure that their installers and/or insurers are not based in Scotland (or vice versa): they are different legal systems and jurisdictions. I'd like to add batteries and higher-powered additional panels, but rather than breach my FIT contract, I'll just add a second system, parallel with the first and located on an outbuilding rooftop, to produce sufficient additional power -- and storage -- to provide me with ALL my remaining needs. Any batteries will be kept in a ventilated, outdoor fireproof metal cabinet. One last point. When our Enphase-based system was installed, the Enlighten system provided an ability to compare its output, orientation, number of panels, and installer, with other Enphase-based systems in the UK. Some were anonymous, others had the name of the customer, at the customer's choice. It was reassuring to see how many Enphase=based systems there were! That was brilliant. But it wasn't long before EU data protection and privacy restrictions put a stop to that. My own hope is that this will return following the repeal of some of the EU data protection legislation, because I can assure you that it provides a great way for anyone to see how much orientation, individual supplier/installers, location and numbers of panels can make a real difference. No other manufacturer that I know of has offered a service like that.
Date of experience: October 28, 2022
Dont trust these cowboys been waiting for new parts Always make excuses saying waiting on tracking information dont choose these they scam people
Date of experience: September 18, 2022
