Energy Ombudsman
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I highly recommend the Ombudsman service!
I have now relied twice on the Ombudsman for assistance with two different energy providers and both times they were there for me and never let me down. My case manager Alexander, listened to my concerns, took me seriously, which means a lot to me since it was not being taken seriously by the energy provider concerned that gave rise to the complaint process. Alexander explained the process in detail, explained my rights, and documented my complaint all the while consulting with me that I was in agreement to what was being uploaded to the system. I was made aware i could add more information to my case file at any time. I was treated with dignity and respect throughout the process. The complaint has now been resolved, I have received a letter of apology and promised compensation from the energy provider who are now providing a first class service. I am extremely grateful to the Ombudsman and Alexander, (a real asset to the organisation) personally, as I don't believe I could have achieved such progress by myself. It makes a significant difference when the Ombudsman get involved. I will highly recommend the Ombudsman service to anyone experiencing communication difficulties with their energy provider. I cannot fault the service I received from them!