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Energy Ombudsman
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The Ombudsman's case worker treated me with respect and empathy whilst remaining objective and professional/
The Ombudsman's case worker treated me with respect and understanding whilst speaking in a business like way. There were no cliché phrases such as 'reaching out' etc. I felt clumsy using the online process at first and attached such a lot of information - made more observations after the deadline - which may have been irritating. Yet, these were considered and I was not made to feel awkward. Also, the case worker kindly rang me to explain the decision before sending it in writing. I felt validated throughout and only wish that my energy provider had the same business like approach - rather than sending out automated and patronising replies that did not answer my queries. Thank you Energy Ombudsman.