Avoid at all costs— even if they offer an all-inclusive holiday around the world!
Where is my fair resolution?
Reference: 00081650/00010148
A deliberately unhelpful process.
After nearly six frustrating months, my purchase ultimately failed, and I lost my abortive fee—along with, of course, the Searches Fee (Searches Protected? It may as well have been Unprotected).
The most painful part was losing a five-figure sum while preparing for this purchase, only to end up with a total failure.
Communication with them is almost impossible—you might as well be talking to a wall and hearing your own echo. At times, you may even question whether you’re still alive, as they barely respond to messages, leaving you feeling as though you’ve hired the wrong firm rather than a conveyancing service.
Sadly, they only seem to react to Trustpilot reviews, which may be your only chance of getting a response—if you're lucky.
They have an online portal, but you might find yourself the only one using it, as they rarely reply. You’ll also become very familiar with their voicemail, repeatedly told that your caseworker is in a meeting—only to leave messages that will never be acknowledged.
Totally unhelpful and deeply disappointing service. In the end, I had to pay the abortive fee and lost the payment for the searches—not to mention that we didn’t even secure the property. I honestly feel sorry for the seller, who was in a chain and had to relist their property at £20,000 higher.
The main cause of this failure was a complete lack of communication, which indirectly led to my financial loss (a five-figure sum). If they had properly informed and updated all parties at every stage, this could have been resolved smoothly instead of being left too late—leaving me into a position where I either had to take unnecessary risks or abandon the purchase entirely, when the issue could have been addressed much earlier.
I never had confidence in them due to their poor communication, which ultimately affected my decision-making.
A total disaster. Speechless. Enact is an absolute failure, and I will never use them again.
