Element Vape Reviews

Fast shipping!!!, I think I messed up my order, I don't know how some flavorswere chosen, but I'm very happy how fast it arrived, great prices also!!!!. I will buy here again. Thank you.

On the plus, I've always gotten my items from them through the years and their automation system runs efficient. Updates stock, auto sends update emails, order emails, etc. When I've had to ask for help it's not always a fun experience. As someone that's worked in customer service in a past life and received many above and beyond awards, I expect at least minimal customer service. Nothing crazy like I'd have done but just no apathy vibes. I get apathy vibes here. The latest incident was, I just had a very BASIC question on RTA vaping that was product (cash in their pocket) related. Wanting to know if a brand's mesh wire spool would work with a certain RTA tank. I was literally told to contact the Chinese manufacturer. Pretty lazy / apathy response. And I did in fact try to contact the Chinese manufacturer, but their online form is broken and wouldn't allow the submit to work on their form, which I explained to EV. No reply, simply could not care less. This was a very simple question that any corner vape store would have been thrilled to answer for me, nothing crazy. I just don't like when businesses treat you like a nuisance, do better EV

Deceitful advertising and trash customer service. Spent a good amount of $ on a "staub wood" mod and I get some cheap plastic pos!!! Deceitful company that exists just to take advantage of vapers. Avoid at all costs.

Really like this tank great device totally 5 stars

Always have what I need in stock Fast shipping great prices

good service

On time and exactly what I ordered!

had what i was looking for - shipped fast ordered 2 mods black and blue - check ordered 2 tanks black and blue - got blue and red - half a check

Great deal and fast shipping

Everything was great and arrived quickly. There was an issue where unfortunately I was sent the wrong size drip tip, however I still gave five stars because customer service immediately rectified the situation and sent the correct one. The process to fix that was quick and easy! The juice I purchased I could not find anywhere here locally and even when I could Element is six dollars a bottle cheaper than the local shops. That more than pays for the shipping when I get multiple bottles. Thanks again! I'll be back!

Very well priced! Even Lookah's direct site charges more for replacement coils and overcharge shipping. Thank you :)

Element Vape had the Geek coils I was looking for and at a great price. The processing and shipping was fast.

Easy to navigate and easy to place an order. Clear and concise.

I ordered it Sunday and it’s about to be Wednesday and it still hasn’t been shipped but took my money though

My experience was great, I received my order with no problems, my only gripe is with the website itself, when browsing and selecting various sort and filter it helps you find what you are looking for but once you click on a product to see more information and details if you decide to go back to the previous page it undoes all the filters and any sorting that you hade entered so you have to basically start your search all over again and that gets real annoying real fast.

Great shop with plenty of options to fit all your vaping needs decent shipping times, I would highly recommend this shop.I ordered surge liquid THCa diamonds disposable vapes and I got them.

received wrong items. return policy holds your money hostage, further penalizing the customer who received the wrong products. replacements/refunds wont be issued until the customer spends extra money for a proper return box as to not damage the mistakenly sent items (element vape will ship all of their products in bubble envelopes but insist that you choose more robust shipping options when returning items. makes sense.) furthermore, this policy isnt made clear until AFTER you have chosen a refund resolution, at this point in time I am trying to change my refund resolution but customer service stopped replying after i explicitly requested a refund. How nice. I dont understand how this company's mistake has to compound and hurt the customer. How difficult does it have to be: "sorry we sent the wrong product, we will begin your new order ASAP" its paid for. and now you wont give it to me because....you sent me the wrong stuff? how is this not theft? especially when I literally feel stolen from. i paid for something and didnt receive it, and im being penalized for it.

Always have what I’m looking for, and always delivered on time, it’s the small things. Thank you 😊

I didn't like the fact that you won't ship flavored e juice to California. That law is stupid and it sucks. If parents don't want their kids to vape then they should try actually parenting their kids. Every smoke shop I go into sells flavored e juice. And you denied me tobacco flavors. Anyways, I would prefer buying juice from you because Of like your prices better than the smoke shops. Other than that, I've been buying here for at least 5 years. You should not worry about that stupid law in CA. Nobody honors it here.

Easy selection of products. Very fast checkout.