Element Vape
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Good but needs a little work
On the plus, I've always gotten my items from them through the years and their automation system runs efficient. Updates stock, auto sends update emails, order emails, etc. When I've had to ask for help it's not always a fun experience. As someone that's worked in customer service in a past life and received many above and beyond awards, I expect at least minimal customer service. Nothing crazy like I'd have done but just no apathy vibes. I get apathy vibes here. The latest incident was, I just had a very BASIC question on RTA vaping that was product (cash in their pocket) related. Wanting to know if a brand's mesh wire spool would work with a certain RTA tank. I was literally told to contact the Chinese manufacturer. Pretty lazy / apathy response. And I did in fact try to contact the Chinese manufacturer, but their online form is broken and wouldn't allow the submit to work on their form, which I explained to EV. No reply, simply could not care less. This was a very simple question that any corner vape store would have been thrilled to answer for me, nothing crazy. I just don't like when businesses treat you like a nuisance, do better EV