Element Vape
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received wrong items
received wrong items. return policy holds your money hostage, further penalizing the customer who received the wrong products. replacements/refunds wont be issued until the customer spends extra money for a proper return box as to not damage the mistakenly sent items (element vape will ship all of their products in bubble envelopes but insist that you choose more robust shipping options when returning items. makes sense.) furthermore, this policy isnt made clear until AFTER you have chosen a refund resolution, at this point in time I am trying to change my refund resolution but customer service stopped replying after i explicitly requested a refund. How nice. I dont understand how this company's mistake has to compound and hurt the customer. How difficult does it have to be: "sorry we sent the wrong product, we will begin your new order ASAP" its paid for. and now you wont give it to me because....you sent me the wrong stuff? how is this not theft? especially when I literally feel stolen from. i paid for something and didnt receive it, and im being penalized for it.