Ecoplex Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
The company are extremely frustrating to deal with with poor customer service. Calls not going through and not answering emails. Called out to install but short cable and no reinstallation date. I'm at the stage I'm looking to cancel and get deposit back.
Zero customer service when things went wrong, which they did. Instillation delayed and then didn't turn up on day of installation. Once system was installed, it wasn't working, they insisted it was until I paid for an independent electrician to come and confirm that it wasn't working. Unable to get on the phone despite many attempts. They didn't submit the NC6 form for over a month AFTER installation, after I had to remind them. So many emails just ignored, staff were rude when they did respond. Had to pay for a second time for an electrician to come and fix work they said was fine.
Fantastic Service & Products, 2 week turn around from survey and quote now up and running. From the outset the guys were top notch, Professional, knoweldagable, and friendly. We were so happy with the price also Ecoplex don't charge you the €1800 from SEAI they chase all all that up for you, so no chasing the SEAI for your grant. The guys on site we're excellent from Roofers to the Electricians and great communication from head office. All in all a great experience with a price to match.
Had Solar panels with storage battery and Eddy (water heating system) included. Excellent service, workmen were polite and tidied up after themselves also. Had a few teething problems at first, and even though we are in Wexford, someone was sent down as quickly as possible. We are now reaping the awards, happy days. I’d have no hesitation in recommending this company.
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ecoplexenergy.ie277 total • Write a review
Thorough, professional, efficient and very approachable.
Date of experience: October 17, 2023
Ecoplex did a great job. We had 13 panels and a 5kw battery installed, as well as an EV charger. Great service and communication. Very happy with our solar setup.
Date of experience: October 17, 2023
Very professional and approachable . The best quote, hard to beat. Really good value for money.
Date of experience: October 6, 2023
The two guys that installed the wall socket were very polite and had the work done and complete in no time
Date of experience: September 18, 2023
Was delighted to get a slot to install our Wallbox in under a week. Also the installer was professional and was very helpful in walking us through the app etc.
Date of experience: September 18, 2023
No fuss and helpful with claiming the grant
Date of experience: September 15, 2023
