EatStreet

3.559 out of 5 stars
3.6
Great1,000 reviews

TrustScore

3.6
3.559 out of 5 stars
Great
5 out of 5 stars
547
4 out of 5 stars
79
3 out of 5 stars
46
2 out of 5 stars
42
1 out of 5 stars
286
1,000 reviews in total

Review summary

EatStreet has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Failed to resolve the issue of slimy gross food

I ordered last Friday through EatStreet. I received gross slimy salad with the meal I ordered. I supplied images and the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Yet again Eatstreet messed up and lost another customer

Yet again, Eatstreet messed up my order and refused to deliver the correct food. Is it really that hard to deliver a bur...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

DO NOT ORDER...TERRIBLE CUSTOMER SERVICE

Order supposed to be at my house in 20-30 min. Driver arrived 20 min after food had been ready. Customer service is terr...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

NEVER AGAIN. STAY AWAY.

HORRIFIC. DO NOT USE THIS COMPANY. Food delivered incorrectly, communication in a foreign language, no response when I m...Read more

0
0
🔥 High engagement

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Rima
Rima
1 reviews
almost 5 years ago
5 out of 5 stars

I've used EatStreet many times to order…

I've used EatStreet many times to order takeout from the same restaurant. The restaurant's prices are better on EatStreet than direct from their own website. Plus, they offer additional coupons and discounts through EatStreet. My orders are confirmed right away and they're always accurate and ready for pickup. One time, the restaurant had run out of an item, they called me instantly and suggested an alternative.

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JayJay
JayJay
1 reviews
almost 5 years ago
5 out of 5 stars

Efficient app to order take out

Efficient app to order take out

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Jody D
Jody D
1 reviews
almost 5 years ago
1 out of 5 stars

Unauthorized charge & incorrect delivery times

Be careful, they will take money from your account without prior authorization. I ordered an item that stated it came with fries & fresh fruit garnish both on eatstreet & the junction eating place’s menu. I called the junction stating we received the fruit but no fries & the girl said it doesn’t come with them... weird because I have a screenshot stating it does?? She apologized & said I can come pick them up (which I never did) but she apparently told eatstreet to put an additional charge on my account for the fries that mind you, I already paid for & didn’t receive. So now I paid for a side of fries TWICE, one of which was unauthorized, yet never received any. I didn’t know until I got an email from eatstreet stating they were notified that I wanted to make an addition to my order. NO. I wanted what I ordered & paid for in the first place. Then eatstreet decided to resolve the issue by applying a coupon to my account but I have to spend so much money in order to use this coupon. Cool, so now I have to spend more money just to get back what was wrongfully taken in the first place? I don’t think so. Not to mention, the estimated time for delivery kept getting closer then going backwards. It said 6-14 minutes then regressed to 9-16 minutes & did that multiple times. Said it would be delivered in 1 minute & the countdown literally stayed on 1 minute for 7 minutes. Where we ordered from is only 4 minutes away & it took 20 minutes to get delivered from the time it said “out for delivery.”

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Customer
Customer
1 reviews
almost 5 years ago
2 out of 5 stars

I don’t know what order this is for but…

I don’t know what order this is for but if it’s for the one I had yesterday evening… I ordered tacos and a combo meal that included a burrito and cheese quesadilla. The quesadilla seem to be cooked in bad oil and was not edible. I didn’t complain because the last time I complained about the food that wasn’t correct I was just given a refund. I feel that they should’ve fix the problem and sent a new item replacing the one that wasn’t correct instead of just refunding me. I would have to order the item again and pay the fee and tip again. I decided against it. Just because of that.

Helpful?
Denise
Denise
1 reviews
almost 5 years ago
5 out of 5 stars

Food arrived in a timely manner and the…

Food arrived in a timely manner and the order was 100% correct

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Pete
Pete
1 reviews
almost 5 years ago
5 out of 5 stars

A great resource for food from such a…

A great resource for food from such a variety of restaurants!!

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L. Wermter
L. Wermter
1 reviews
almost 5 years ago
5 out of 5 stars

A Great Madison-Based Business

My experiences with EatStreet have been great--the website has worked well and the service has been completely reliable. I am glad to have a Madison-based business that helps us connect to local restaurants.

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Rogerdiane
Rogerdiane
1 reviews
almost 5 years ago
3 out of 5 stars

I used Eat Street a number of times for…

I used Eat Street a number of times for the same restaurant with no problem. Tonight I tried to reorder from the same place but the Eat Street website didn’t have the fish fry we always order on the menu. I called the restaurant and they said they still have the fish fry which I ordered directly.

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Eileen
Eileen
1 reviews
almost 5 years ago
5 out of 5 stars

It was quick and easy ordering and the…

It was quick and easy ordering and the food is awesome at the Philly Grill

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Jeanne
Jeanne
1 reviews
almost 5 years ago
5 out of 5 stars

Very pleased!

Fast, on-time and contact free delivery!

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Nicole
Nicole
1 reviews
almost 5 years ago
5 out of 5 stars

Food came right on time.

Food came right on time.

Helpful?
Thomas
Thomas
1 reviews
almost 5 years ago
1 out of 5 stars

Way to expensive

Way to expensive. Charge a delivery fee and up the price of the food

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Jean
Jean
1 reviews
almost 5 years ago
1 out of 5 stars

Driver needs training

The delivery driver took half an hour to get to our neighborhood which is 5 minutes away from the restaurant. Our street is 3 blocks long and we are the only house on our side of the street. I had given instruction to put the order on our porch which was lit up like an airport runway. The driver stopped at 2 houses across the street, obviously looking for our house. I was flicking our light switch off and on so the driver would notice. He drove out of our neighborhood without leaving our order with us and I received a text that our food was delivered.

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Nancy
Nancy
1 reviews
almost 5 years ago
5 out of 5 stars

Great service!

I've been pleased with the services of the EatStreet delivery staff. They have been on-time and in some cases early with their deliveries and the food was hot and tasty. And I think the website is very easy to navigate for the 3 restaurants we have used so far. Good job.

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Viki
Viki
1 reviews
almost 5 years ago
1 out of 5 stars

You don't deliver where I live

You don't deliver where I live. West Terre Haute Indiana. Only Indianapolis!!!!

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Dean
Dean
1 reviews
almost 5 years ago
5 out of 5 stars

Our delivery lady (can't remember…

Our delivery lady (can't remember name) was very nice. She was on time as much as she could restaurant was late with food and very friendly.

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Charity Agape
Charity Agape
1 reviews
almost 5 years ago
4 out of 5 stars

I have been working Eatstreets almost…

I have been working Eatstreets almost two years come January 2021. This company is really great. The pay is guaranteed even if you get crappy tips. The supervisor is always supportive and kind which is invaluable for someone like me. The only downfall is the places we go that require us to pay with credit card through drive through. Those are a complete waste of my time. 99% of those orders are spent 20+ minutes in a drive through, usually have to drive across town to deliver and NEVER get a tip! Tips on credit card /drive thru orders should be mandatory tip included !!!!

Helpful?
Roberta
Roberta
1 reviews
almost 5 years ago
5 out of 5 stars

On time, and good food

Arrived in reasonable time. Food was hot, exactly what I ordered - good meal.

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Susan
Susan
1 reviews
almost 5 years ago
2 out of 5 stars

The wrong order was delivered

The wrong order was delivered. Eat Street did refund us, but we did not get to enjoy the meal that we were expecting.

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almost 5 years ago
5 out of 5 stars

been very please with the service i…

been very please with the service i have received the last few times i have ordered.

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