EatStreet
View company profile →
Failed to resolve the issue of slimy gross food
I ordered last Friday through EatStreet. I received gross slimy salad with the meal I ordered. I supplied images and then I got a run around with coupon offer at first, which I did not want.Then I was directed to call the owner directly to ask for a refund for the meal, and if he ok'd it, then they could refund me. The owner offered me a refund for the meal. I also had a small side and I told him I am happy if he refunded me the meal, and I do not care for the refund the side. After having two forks of slimy salad, which I did only see after I already had those two forks full- I absolutely lost my appetite! I was not going to eat anything else! The owner said he understood and was sorry. When the Eatstreet rep got back to me, he told me he is refunding me for the side and not the meal. I explained there is a misunderstanding the rep, said that that is what the owner confirmed. I felt cheated and asked to please reconnect with the owner about the misunderstanding. He told me the restaurant was not answering and there is nothing else he can do but to escalate it. I would hear back within 24-48 hrs. That was on Friday and today is Tuesday. I wrote to Eatstreet directly but no-one is getting back to me. I received the refund of $3 when I paid $28. I will never use Eatstreet again! They have large fees but fill in customer service!