Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
4.8
Excellent
1,000 reviews
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Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
Company details
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Website
eastcoastcarrentals.com.au
All reviews
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Showing 921 - 930 of 996 reviews
JH
Friendly staff
Friendly staff & paperwork done efficiently. Bus driver was cool lol! Only downside, on arrival we had to wait for our rental car to be cleaned. Definitely cannot fault a Kia Sorrento, perfect family car!
Date of experience: January 17, 2024
PH
Return of Deposits
As a first time renter, I was required to pay a security deposit on my credit card. Once the car is returned I was told the deposit would be returned to my account in 3 days. Very slow to return my security deposit. Still not received many weeks later.
Date of experience: January 17, 2024
SM
Easy to deal with
Easy to deal with Have used them the last two times we have been to SSCoast. The only thing we don’t like is the $1000 they take( even tho it gets refunded)
Date of experience: January 17, 2024
NS
Great experience with the operator on…
Great experience with the operator on the day, I will rent a car again!
Date of experience: January 17, 2024
WM
Fair price car hire
Pickup arrangements worked well on arrival with a quick turnaround when collecting hire car. Same efficient device when we returned the car. Staff very helpful and friendly
Date of experience: January 17, 2024
Sv
Easy and great
Easy and quick. Staff were very nice and helpful. Car was good. Even they arranged a shuttle from airport. Would recommend
Date of experience: January 17, 2024
MN
Booking online was easy
Booking online was easy. Instructions on how to find the shuttle once we’d landed at Gold Coast AirPort were really helpful. Shuttle drivers were very friendly and courteous. Ladies at the desk were not as friendly or helpful. Disappointed that they only accepted physical credit cards and not electronic credit card transactions. Most unusual these days.
Date of experience: January 17, 2024
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