Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
4.8
Excellent
1,000 reviews
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Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
Company details
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Website
eastcoastcarrentals.com.au
All reviews
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Showing 901 - 910 of 996 reviews
KN
Katie NZ
US
I would always rent again from East…
I would always rent again from East Coast. They accommodated a very late rental at short notice and were super supportive in the office when I needed somewhere to sit for a couple of hours. Will, the manager, was friendly and so helpful. The only negative was the 20 minutes in the call queue, but Stacey in customer services made it all worth while. She was brilliant. Thanks so much East Coast Rentals.
Date of experience: January 17, 2024
WW
Great customer service!
The car that we hired was very reasonably priced. Upon arrival at the Sunshine Coast Airport, our shuttle bus arrived very promptly and the driver was very friendly. The depot is located within walking distance from the airport. The staff member at the depot was very helpful and friendly. The car was clean and modern. I would definitely use this company again.
Date of experience: January 17, 2024
MD
Great car
Great car, reasonable price and no hassles at pick up or drop off.
Date of experience: January 17, 2024
JS
Great company to deal with
Great company to deal with. Online booking was quick and easy, car was great and spotless, staff were very friendly and helpful. No waiting for shuttle bus transfers. Would definitely book with them again.
Date of experience: January 17, 2024
DW
Easy to get to with a timely pick up…
Easy to get to with a timely pick up from the airport. The team were quick and efficient in getting us on the road in our rental and continuing on our holiday. The vehicle was in good condition and well presented.
Date of experience: January 17, 2024
SB
Easy company to deal with.
Great service, and great vehicle. After checking out their website, I contacted East Coast Rentals by phone as I had a couple questions. The lady I spoke with was very helpful, and went through some vehicle options for our trip. Then she emailed me the quotes for the different vehicles and deals. The car was modern, very clean, and tidy. The airport shuttle, and the vehicle pick up / drop off process was easy, and the staff are very friendly. I would happily use East Coast Rentals again, and definitely recommend them. Thank you.
Date of experience: January 17, 2024
JR
Hired a car for 5 weeks…
Hired a car for our trip to Aus for 5 weeks. Whole experience was seamless, great service and competitive pricing.
Date of experience: January 17, 2024
JS
I have been using eastcoast for all my…
I have been using eastcoast for all my trips to Melbourne (25 in all) in the past two years and they never let me down. Good price, great service and good reliable cars.
Date of experience: January 17, 2024
IG
I have previously rented from here and…
I have previously rented from here and again an excellent experience. Cost was very reasonable, car very easy to drive, and as it turned out, very economical…. Staff very friendly and helpful, I would highly recommend this company.
Date of experience: January 17, 2024
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