Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
4.8
Excellent
1,000 reviews
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Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
Company details
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Website
eastcoastcarrentals.com.au
All reviews
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Showing 11 - 20 of 996 reviews
MK
Made a 5 days booking but they decided…
Made a 5 days booking but they decided to cancel it because they are “busy”. Beware! Obviously advertising stuff that’s not available. Very suss!
Date of experience: April 3, 2025
PS
Do not trust this company
Do not trust this company! My wife and I booked a car rental on-line and provided our flight number and arrival time. The flight was on time and we were told the car company would text us a phone number to call for a shuttle to the rental place. When we called the number we got an answering machine saying no one was there and to leave a message (which we did). No one called back. We found out later they had closed. Later, when we complained they lied saying we never called and never left a message (we left 2). Luckily we got a car from Hertz who were located at the airport.
Date of experience: March 30, 2025
JU
Great experience in Launceston
Very good instructions. Easy pick up. Lower price including full insurance than other hire car companies. I will use these guys again.
Date of experience: March 9, 2025
C
CH
US
Très bonne expérience
Nous sommes arrivés à l'aéroport, une navette est venue nous chercher dès 7h du matin. La voiture était prête. Nous n'avons pas attendu. Le retour a été tout aussi simple et efficace. Nous avions pris l'option assurance complète pour plus de tranquillité.
Date of experience: March 9, 2025
C
Carina
US
Great value and service - again - in Perth WA
We hired a car for a couple of weeks from Perth - where East Cast has just opened (on the west coast :) Having had previous experience with East Coast in Melbourne and Brisbane we were not surprised to find the service and value in WA just as good. We no longer look at car hire from any other company. Thank you again - warm and friendly, easy to book, great vehicle, unbeatable value. No hidden costs.
Date of experience: March 8, 2025
JM
I frequently hire cars in Hobart and up…
I frequently hire cars in Hobart and up to now took the 'easy' option of an airport collection. Tried East Coast this time as it was significantly cheaper, and delighted with the experience. Smooth collection from airport, quality vehicle, easy drop off. I sustained a windscreen chip and paid the excess, and was pleasantly surprised to receive a refund when the actual repair cost was less. Very fair.
Date of experience: March 7, 2025
AB
The place to use for your car hire.
Wonderful and helpful staff. Great service from pick up to drop off. Needed to extend the hire period midway through and was just a quick phone call and done. Pick up car was immaculately clean, Sorry the return condition wasn`t :) Would have no problem recommending East Coast Rentals for your car hire.
Date of experience: March 7, 2025
WY
Great price & helpful staff
Good car at a great price and very friendly, helpful staff
Date of experience: March 7, 2025
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