Dyson Energy Services

I had a visit this morning from Joey, who installed our cavity wall insulation. Very knowledgeable and professional. He explained everything he was doing and why very well. He took the time to remove outdoor items that may have been affected by dust, and even cleaned up afterwards. Can't fault this sort of customer service.

For those of you who have had their work completed by Dyson Energy Service(DES), well done, you’re obviously one of the lucky ones. Unfortunately, my experience of this company has been very poor. I was contacted by Dyson Energy Services following a survey under the GBIS scheme. The person completing the survey said my loft could do with a top-up and someone would be in touch with me to discuss. 11th June, I was contacted by Dyson Energy Services to book appointments to install fans in my kitchen and bathroom, as well as topping up the loft and installing trickle vents. I new nothing about the fans or the trickle vents and did not know what these were but on the 13th of June, I booked the appointment for installation of the fans for 27th June. I was passed to another office to book in the rest of the work. On that call, I asked what would happen to my loft as it was boarded over. Also, what were trickle vents. The agent advised me she would get someone to call me to discuss the loft and she would send an email to me about the trickle vents. To date, this call was not made to me nor was the email sent. So, 27th June, I waited for the electrician to came and fit the fans, but no-one showed up nor called me. DES did not send any form of confirmation of the appointment so I assumed, I had the wrong date, and it must have been booked for the 28th of June. Again, I waited patiently, but no one turned up, so I called them. The agent checked the records and confirmed the appointment had been booked for 27th June but was not aware it had not been completed. She checked with the electrician who advised there was a family emergency on the 27th but he could not reach anyone to advise that he could not finish his jobs. The agent advised me that I would get a call back the following Monday (1st July) to book a new appointment. To date, I’ve not had that call. Reading through the reviews on Trustpilot, one reviewer mentioned that the top up insulation was placed on top of the boards, leaving the loft unusable for storage which is of no use to me. I’ve just called DES to advise that as I’ve not heard from them about the situation, they can do what they like with the appointment for 22nd of July. I’ve been told that I would get a call back and I’m not holding my breathe. I don’t know if they will take notice of this post but one thing for sure, I will not be emailing 'sales@dyson', which I’ve sent a lot on other posts, as I emailed them 10/07/2024, and the email was read by DES 10th and 11th July (I had the sense to add a read receipt to the email), and surprise, surprise, I’ve not had any reply ***UPDATE - just had a call back, the top-up would be placed on top of the boards so would mean the storage space would be lost so not going ahead with that - still not reply regarding the fans ***FURTHER UPDATE - I've forwarded the email as requested in the response to this review along with a copy of the read receipt that shows that the email has already been read by the person that I have had to forward it to

Dyson have been so good to us. Our cavity wall insulation failed and they carried out a full extraction . We experienced more damp issues a few years later. Dysons could have walked away but they sent an inspector who checked the cavity . They were so thorough and ensured every last bit of insulation was removed. I am absolutely delighted with this company who make sure that a good job is done and will only leave when the customer is satisfied. I am very satisfied.

Came to install loft insulation and moved the water tank in the loft without saying anything, they've now caused the ceiling beneath to crack and has caused a massive leak in the ceiling. So I'm now faced with a need for a new ceiling. Tried ringing, and gave up after an extended time on hold.

Avoid, get promised the world, you get put on a 3 month probation, after 3 month, it’s see ya bye down road, jobless. Don’t waste your time going here.

Have used them for - cavity wall insulation via British Gas government insulation scheme. - loft insulation via another council run scheme. Both times, was painless, they rung me each stage of each process, setup appointments, people who turned up to do the work were punctual, nice and professional. Also didn't have to wait long for initial phone call or much time between stages. All round pleasant experience.

Excellent first class service from Lisa and Lee. Contacted them enquiring about my cavity wall insulation. Lisa booked in Lee to come out to carry out a survey and then promptly arranged for their team to come and rectify the issue I was having. Can't thank them enough. Excellent professional company. A++

Had cavities extracted today and was really pleased with the service from Jordan and Josh, very efficient and informative. Admin staff also informative and cheerful.

9Y ago Dyson E S installed a new boiler for my elderly Mother. Two young guys cut corners and did not hide they wanted to get in and out. Leak and other issues resulted in me calling Manager out to inspect who admitted very poor job. Boiler has just broken down, and second major component part is believed to have failed within 9y. Contacted DES and was reminded warranty 2Y and "life expectancy of new boiler 7-10 years only". I forwarded them evidence from the Internet suggesting this was not the case ..... Avoid.

I was supposed to get ventilation and loft insulation. The surveyor came, the guys came and put in the ventilation and that's where it all came to a grinding halt. There's no way to book the loft insulation. The customer service staff are lovely and they try but even they can't get the job booked. I was given a number for the Northampton depot to try and get it sorted direct but there's no reply, just an automated voice telling me an extension I didn't ring is unavailable. I really don't know what to do. I guess my next step is to start getting quotes from other companies and find a way to pay for something which I was told would be free.

What a joke of a company, immediately i replied to kate with all the information she requested, still had no call despite kate and two other people requesting the manager to call me weeks ago. STAY AWAY FROM THIS AWFUL AWFUL COMPANY. DISGUSTING BEHAVIOUR Dyson booked me into for fans, Bluetooth on the radiators and loft insulation, this was after i had to chase them.with three phonecalls. They didn't explain they didn't do all the work and they sub it out. The fan fitters came, we asked about the radiators they said it wasn't on their job list, they will probably get an electrician to come with the loft fitters. We got up at 7am and by 10am the fitters hadnt arrived when they were booked for 8-9 arrival. I called dyson and they had them in for the following day, i was told the wrong day when i called to confirm, easy mistake so i rebooked. I asked about the Bluetooth for the radiators and they checked, yes its down to be done it should of been done by fan fitters. I called the fan fittering company back, booked in for Tuesday after 3 o clock. We waited in all day, got a text and a phonecall at 3.15 saying they would be about 4.45/5 i said thats ok. I missed a call at 3.45 and a text at 3.51 saying they are going to have ro reschedule as they are 2/3 short. I called stacey who had booked me in, after speaking to the fitters she said the property before us had given the incorrect number so they use my allocation on their job then cancelled me last minute. I was extremely upset,and as i had over estimated they actually had 5 extra for my job, if they had bothered to turn up when they arranged they would of know this and another day wouldnt of been wasted especially when it should of been done two weeks earlier on the 1st fitting day. I called dyson andi treid to speak but an extremely rude woman would not listen to me, kept saying we will rebook in you despite me saying i am not wasting another day waiting for a company who lets you down last minute. Dyson did not tell me the job was subbed out and dine two different companies, in total thats four days for a job i was told would be one day. Woman kept talking over me, wouldn't listen when i said stacey had already emailed and asked dyson to call me, and then she said we are getting nowhere ill get the manager to call you. That was last Wednesday, six days ago and no contact as they have already been paid they dont care about their customers. An awful company to deal with and no customer care. Please be aware before you contemplating using them i would very strongly say stay away unless you like chasing companies and getting nowhere. It would be a zero star but you have to tick at least one.

Wow, what an extremely impressive company. I have experienced first class service from the Admin staff, site engineer, the electrician and the loft insulation team. Every member of staff was informative, efficient and extremely professional (& clean and tidy!) Would not hesitate to recommend, and would also like to say " thank you very much" for making a huge difference,

Dyson was doing cavity wall on next door, and needed to come on our property, foreman came round and asked for permission, they was friendly and polite, they tidied up after themselves, I was cheeky and asked if they could get grass out of my guttering while they were up the ladders, they obliged thankyou Mathew and Travis 👍

The company needs some serious adjustment with management , organisation and the third party workers. Not only have they wasted everybodies time but they have delayed , changed dates , missed appointments and in the end left no other reason but to cancel the services. Excuses after excuses from vans breaking down , changing appointments and then not changing them in system. Not knowing what days available for the clients perspective. Not worth trying to get this sorted as its a waste of time. The firm needs a serious investigation Into customer relation and satisfaction as it has put our lack of trust on them.

Where do I start?, Well I first had a survey from this company thanks to East Lindsey Distric Councils grant scheme for those on low incomes & without mains gas. The survey was on or around September 2022, after two previous survey by other contractors to look and see what could be done. After having reccomended loft insulation (we don't have a loft, it's converted to a bedroom and the roof is fully insulated with Celotex then plywood in the access spaces and platerboard in the bedroom itself) they eventually decided solar would be a good option. When Dysons surveyor came along in January he was offhand and left our loft access panels and the access doors unsecured in spite of my showing him how to remove and replace them - simple, undo slide bolt, open door, push out insulation panel then remove and replace when done. Having then seen that between all roof joists there was plywood panelling over (under) Celotex insulation board between each he nearly did the 'don't know if I can survey this suck of teeth' - I suggested he unscrew a panel to verify the condition of the joists but that was clearly beyond him. Bearing in mind our property had already been subject to a complete refurbishment with cavity wall and roof insulation so none of the foregoing should be at all unusual to a proffesional operation. Fast forward 6 months to June '23 and I received a call from East Lindsey D.C., asking if I was happy with the installation. Installation, I asked, what installation? Apparently Dyson had not informed ELDC of any problems, and the last ELDC heard was approval for a scissor lift had been requested by Dyson - surely a fairly ususal request for roof access. However, the young lady who called me assured me that they had heard nothing else from Dyson and that she would look into the matter and find out what happened. I asked if Dyson had charged ELDC for the work already but as this was 'confidential commercial information' (our taxes, commercial?) she was unable to confirm or deny. A week later I had a telephone call from possibly a junior office lady from Dyson who apologised on behalf of them profusely and explained that they had never had the scissor lift approved by ELDC and in any case the 'roof membrane integrity' would likely be compromised by the installation of the solar panels. When I questioned her on this she clearly had no idea whatsoever about standard slate over joist construction with black bitumenised membrane between, this being surely one of the most common types of roof in the UK, and was clearly out of her depth. I would seriously advise anyone having solar panels installed not to use this company as they are clearly unable to deal with anything slightly out of the ordinary (our plywood inner panels holding up the Celotex), and deputise their least qualified people to explain things when they screw up (Not communicating with the client ELDC., myself). What a shower. It seems that others have had many unsatisfactory experiences so be warned and DON'T USE DYSON. PS: No stars was not and option so I had to award one which they aren't worth.

Needs better van drivers... had one push me into the side of roundabout this morning. I then proceeded to signal the driver down by beeping and flashing lights. He then proceeds to drive for another mile before stopping (had a million chances to stop) (even then it looks like he was stopping for a job in that street rather than stopping cause I kept beeping and flashing my lights at him. Scuffed up my alloys by pushing me into the round about and he didn't have a care in the world. He knew the whole time that I was trying to get him to stop. To put it into context. The roundabout had two lanes, I was in the right and indicating and turning right. He was in the left and going straight on. He proceeded to cut across the middle of the roundabout whilst I was along side him forcing me into the side of the roundabout. YC72 KKP was the number plate. Happened at 6:30am on 31st May.

Dyson installed cavity wall insulation for us and it made a big difference, reducing our gas usage by almost 50% overnight. The process went well, with the surveyor coming round, getting and accepting a quote, then the installation guys coming, then getting the warranty paperwork. Would use again.

Cavity wall insulation treatment has been taking place this week where my mum lives in Wakefield. She has dementia and got upset with the noise and locked herself out. Michael looked after her and managed to contact me. He waited with her until I got there. He’s a credit to your company. Very kind and considerate. Your whole crew were very hard working in what is a tough job. I couldn’t do it and I wouldn’t want to. I hope they have a great weekend.

Hardworking, clean,helpful and polite installers Alex and Ben

Two surveyors came out. Quite frankly, it looked like they were on speed. They were clearly trying to get a survey done as soon as was humanly possible. Minutes cost money after all. They offered no solutions and gave what may seem like perfectly reasonable solutions. However, I will let you decide. - apparently modern solar panels cannot cope with some winter shade, that my stone cladded walls did not contain a cavity and that internal insulation would leave me with a £5k re-plastering bill as they simply screw up the boards and leave it like that. They gave me friendly advice on buying insulation for my loft and ceiling though so all good, Like all of these council approved contractors, they seem hell bent on funnelling grants, blaming the government whenever the solution is not profitable (ie not easy) and often providing shonky workmanship. I didn't have any work done, but looking at the amount of 1 star ratings, I feel I had a lucky escape.