Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers.
When you order, you choose the day of delivery and this was always adhered... See more
Please be aware that Donald Russell have changed courier to Fedex.
I have been a loyal customer for years, and have always had DR's first rate products delivered on time by DHL.
My scheduled delivery... See more
My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives frozen is pretty disgraceful. You have to go into descriptions to find the word... See more
I’ve never been disappointed with Donald Russell meat products. Steaks, steak burgers, sausages etc delicious. Easy to order on line and always arrive on time and very well packed. I recommend them to my friends and family. It’s great to have something in the freezer to pull out when you feel like something tasty.
Team Donald Russell
If you want to buy fish
I’ll tell you this
Go for Team Donald Russll
Their fish tastes just right
It’s delicate and light
It’s truely fresh and delicious
An absolute delight
You won’t be taking a chance
This fish will really enhance
The very life that you’re living
Go Team Donald Go
The King Scallops I bought were so delicious they almost made me cry. I hope I can afford
To get a lot more
Sally Liverpool
I hadn't heard of this company until I received an add online. Meat looked delicious so I thought I would give it a try. The meat was delivered properly frozen and ready to.gomin freezer. It was the Butcher's pack, and every item was delicious, high quality meat. I will certainly buy more products - when there is more space in my freezer!
This is my first order. I was looking for a T-bone steak to save for Christmas..as I’m working and need something quick but tasty to cook. The size of these steaks is very impressive. Delivery was like lightening..and all chilled to perfection…
I added some other goodies to my order. And I’ve waited to leave this review until we’ve actually eaten the two rib eye steaks we received today…and….
OH MY GOODNESS! Absolutely delicious and SO tender! By far the BEST steak we’ve had in an absolute age!
So we’d just like to say THANK YOU! very much indeed. Cannot fault you for absolutely anything. Price,postage and quality..second to none.
Would completely recommend you to all..and we will definitely be back for more…we’d be mad not to!!
My Chateaubriand fillets arrived safely and promptly today. Everything was very well packaged and the fillets were still frozen so went straight into the freezer. I haven't eaten them yet, but so far so good! Many thanks.
I’ve had a wide variety of meat and seafood from Donald Russell, including chicken, steak, koftas, burgers, salmon, mackerel and the standard of all is excellent. Delivery and packaging is also great.
Delicious mince from Donald Russell and good prices considering how much better it tastes compared to supermarket vacuum packs. Mince, carrots, beef stock and Worcester sauce makes a great cottage pie. Good for stocking up the freezer and arrives next day in southern England.
Have been ordering from DR for a few years now. The quality of their steaks is nearly always superb, there have been a couple of issues over centre fillet steaks not being "centre fillet" but these were sorted by customer service. I do find the prices quite high but the quality is excellent and the delivery service from DHL faultless. My only real gripe are the continual special offers that are very restrictive on quantity. One steak - really??
I have always been happy with the service, I mean I ordered on monday morning and it arrived in perfect condition on tuesday morning. excellent products, lovely meat, we did a taste test with the steak mince with some good supermarket ones and even against organic I prefered Donald Russell, so I always have some in the freezer. ready meals are good my husband loves the lasagna, and the chateaubriand is fantastic, we had one for christmas day between 3 of us, took no time to cook and was delicious.
Quality Quality Quality! Once you purchase your first order you won’t want to buy the equivalent supermarket meat ever again. My order arrives on the date arranged, packed with care and in manageable packs to fit in the freezer. Russellicious!
Meat and poultry purchased is always of the highest quality. The way the produce is frozen ensures that on defrosting there is no water residue. Highly recommend.
Been buying off them for years, a real treat when the package turns up. Always high quality, love all the products and we’ve tried a lot. Black pudding is a favourite nothing like DR product simply the best
Happy to recommend
Used to buy from Donald Russell some years ago and enjoyed great quality meat. Hoping to be a bit greener changed to a nearer supplier with recycable packaging but was tempted back by amazing offers from Donald Russell which included a superb chateaubriand. There are so many offers I am paying considerably less for my meat and enjoying every mouthful. As mostly only cooking for one can't eat fast enough to take advantage of all the offers as freezer is stuffed! Just one quibble what can I do with the boxes meat comes in?
I have been ordering stuff from DR for about 15 years now. Always great quality and professionally frozen so you never get the nasty 'freezer burn' when you have chucked something in your freezer at home and then forgotten about it for several months.
It's never going to be the cheapest option on the market, but the offers are well worth looking out for and then picking your other full price stuff up at the same time.
I'm submitting another review -just because I can and because it's the best produce ever from Donald Russell! Fabulous meats and fish all arriving ready for the freezer. Can;t recommend them enough.
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
Customer service20 mentions
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
Delivery15 mentions
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
Refund12 mentions
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
Pricing9 mentions
“My order came today”
Response time7 mentions
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions.
The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
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Review summary
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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