9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
You cannot beat Donald Russell for price and quality. I have just ordered Christmas Dinner for the third year in a row! Pheasant highly recommended if you’re looking for something a tad different.
I have shopped with DR for some 5/6 years and have enjoyed every product bought. Best buys for me….fillet mignons, centre cut fillet steaks, chicken tikka, lasagne.
As ever, excellent flavourful beef products - typically expensive, but well worth it. (Always take advantage of the many offers.) Never any problems with safe, prompt delivery. A pity that the expanded polystyrene boxes cannot be recycled, but hope DR will be able to take advantage of possible future compostable materials
Great meat and even better fish, always superb. Delivery and service is spot on
We go to Donald Russell primarily for our beef - their steak has been consistently delicious and tender over the years. Always a pleasure to speak with a friendly and helpful human too!
Food is always very nice, super fast delivery, I can honestly say I have not had anything bad.
A relatively new customer. Delighted so far with the quality and Delivery. Customer service lets them down. Never had a reply so far.
Super high quality produce
Fantastic products! I have bought from Donald Russell many times now and the quality of the meat is fantastic. The taste is also incredible. We have never been disappointed. The deals and offers they do are also absolutely amazing and I can never resist them! I’ve already placed my Christmas order as you can book a delivery well in advance. Thank you DR!
Excellent service. Very good products. Would recommend your firm to anyone.
I've been shopping with Donald Russell for years. The meat and fish are of very high quality although not always cheaper than the local butcher. i usually buy £50 worth at a time to avoid the delivery charge but that means my freezer's usually too full to buy the special offers.
Good quality items, but the portion size is rather small (perhaps not a bad thing) but it does flatter the pricing. Delivery on time - I just wish DPD could bother to knock on the door when I have stayed in to receive the delivery rather than just leave it. Will order again I am sure despite this.
These beef burgers with onions are very tasty, better than the one you buy in the supermarkets......also you get quick delivery.....recommend Donald Russell products all day long....👍😊
Quality food and excellent customer service and some great offers
Most of the food I’ve ordered has been very good and the delivery is always in the time range I asked for so I can’t complain and some of the food that I didn’t like I’m sure others would enjoy it cos we’ve all got different tastes.👍🏻
The artisan sausage rolls are delicious.
Easy to order - great quality meat - excellent price and value - quality delivery - helpful and friendly staff.
Amazing from the service to the food being delivered. Will definitely be ordered again and again
I always look forward to deliveries from Donald Russell, because of the absolute quality of both the produce and the delivery service. As a Scottish woman, who's lived in London for many years, I cannot describe the aromas in my kitchen when I'm using your produce. Suffice to say, it smells like I just stepped into a time machine and I'm back in Scotland circa 1977. If I could wish for better it would be to have your shop on my high street so I could drop in whenever I fancied something special for my dinner! Heartfelt Thanks to you, your staff team and your delivery service for giving me the benefit of your skills!🏴🏴🏴 🌟🌟🌟🌟🌟
Exactly as stated in this box!
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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