9 months ago
Bought chuck steak from DR and found steak very gristly. Had to give to dog.
9 months ago
Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers. When you order, you choose the day of delivery and this was always adhered... See more
I’ve been a loyal customer for a few years now, and have never been disappointed with my order. The quality of meat is of a high standard and best cuts. Regularly order the lasagna and moussaka as these prepared meals are full of flavour and a generous amount of mince. They do great offers on a selection of items, limited per order so rarely run out.
Can't review what hasn't been delivered yet Haven't been given a delivery day yet
Arrived as expected Looking forward to cooking it!
Great customer service and lovely meats
Excellent salmon and rib eye steaks. The quality is 10/10 Very fast delivery as well!
The flash offers are excellent and the delivery is speedy.
Orders delivered on time and we'll packed. Meat whether fresh, cooked or frozen is always of finest quality. For the quality prices are comparable with other suppliers. I have been a customer for many years I'm not their best customer but if I want something special it's my go to place.
The steaks are so tasty. Stewing steak just melts in your mouth when slow cooked. Lamb delicious need I say more Buy when the offers are suitable
Easy ordering; fast, prompt and secure delivery; superb products.
Everything ordered arrived on time.
Been using them for more than 10yrs always had excellent quality produce, delivered with care.
Found the quality to be very hit and miss. Steaks were in most cases no better than the local supermarket. The pork ribs however were excellent. Deserts were very nice but expensive for the individual size. Personally not a fan of the daily marketing so called deals which are designed to lure you in to make bigger orders to avoid the delivery charges. Delivery is very hit and miss with long waits from when you order and although the packing looks ok some items are starting to thaw if a late in the day delivery. Disappointing generally.
Good Scottish food, excellent fish, seafood and meats. Pies are the best ever. Frozen well, packaged well and delivered on time as promised - always.
Having used Donald Russell since Covid I would just not go anywhere else the quality and service are top notch.
Just brilliant excellent quality I cannot recommend them enough. Everything is high quality and watch out for their offers! They tend to be quite good!
The meat is extremely tasty the ordering is simple and delivery has always been on time you can taste the difference from supermarket meat I definitely recommend Donald Russell
As always my order arrived exactly when expected with everything well packaged and in great condition
The quality of the produce is always top class. Ready meals are really handy for families on the go. We love everything and will continue to buy from this butcher.
I’m usually very impressed with my order from you but my last order I was very disappointed. I was trying to order the chateaubriand joint for the special price of £25.00. along with some beef trims steak plus some other items to make it over£50.00 for free postage. However when I got to the payment part the chateaubriand had shot up to the usual £45. So I deleted a few things as it was more than I expected to pay and then when the joint arrived it was so small , it was only enough for 2 small portions at 500 g. I was cross as it was such a puny joint at £45.00 and I had originally ordered at special price of 25.00 but for some reason it had changed while I was doing the order. Yours disappointedly Deborah Heal
This is the best food yet from great cuts of meat to prepared meals plus all the sausage is amazing. Great company, customer orientated plus money not back if not satisfied but I don’t think that would happen very often.
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
“My order came today”
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions. The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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