Donald Russell Reviews

I have recently tried to be removed from the mailing list but without success. I responded to an offer which stated if I spent £100 postage would be free, I thought that’s great. I ordered over £100 of butchered meet and it continued to charge me £12 postage! I was then advised this was because of my postcode and because I live on an island. As it happens I don’t live on an island. I have found the delivery dates have never been consistent in the past and meet has been delivered on these days making it difficult to plan to receive orders. I have had better steaks they are very small when bought as part of a deal. It’s a shame they do not take feedback into consideration or they could be a great on line butcher service. I have taken my custom else where, I cannot stand being offered a bargain delivery then having it taken away for no valid reason very misleading advertising.

I recently purchased two Chateaubriand Steak Joints from Donald Russell as they were a good offer, I followed the cooking instructions and had them with a Peppercorn Sauce, they were so tender and flavoursome I wouldn’t hesitate to buy them again.

The offer on six ribeye steaks was a good deal on paper but to be honest it's the worst ribeye I've ever had. Very gristley. I've been using donald Russell for years and usually very good but will be going elsewhere for ribeye in future as I do enjoy a good ribeye.

eexcellent business. honesty,decency and integrity. cannot praise them enough. don't hesitate-place business withem. you'll be in good hands

Usually I do this the other way round and discover too late after placing the order and it’s been a disaster. However Donald Russell Christmas sales magazine popped in letter box. OMG it looks delicious. Good quality and can be delivered. Drooled over the magazine for many evenings jotting down what I thought would make a perfect Xmas day and Boxing Day. My first negative that I noticed was it was frozen. This then made me look up trust pilot prior to ordering. So glad I did . So many negative reviews. Poor quality,non existent customer service and these comments are from some of their regular customers. Now the bells are truly ring but not Xmas bells more alarm bells. I’m disappointed but I will not be placing an order. Xmas is too special to be wasted. And Donald Russell are not a cheap option. Merry Xmas everyone

Great quality meat at reasonable prices. Delivered quickly and extremely well packaged. Can be transferred straight to the freezer or thawed and eaten. I have tried several products from Donald Russell and all have been excellent. I will certainly be back for more. Very well done!

Very straightforward process from ordering to delivery. I have used this company on and off for a number of years and the quality is outstanding. There are a number of outstanding British companies and Donald Russell is one of them.

seamless process throughout, excellent customer service with brilliant communication along the way. Top notch will use them again.

Just had delivery on time looks like excellent food and it was well packed thank you Donald Russell

The quality of the meat is outstanding. It is very easy and if you get the special offers it is affordable. All items have been delicious Thanks Donald Russell.

Consistently good meat,delivery always on time,always good service

Hello,As a regular customer for 10 years or more l am sad writing this negative review.I ordered £100+meat,ready meals,desserts beginning of September with earliest delivery 16th October. By mid morning phoned to ask where deliver was.On its way lm told..Phoned at 1pm and told it will be delivered mid afternoon.Come 4pm phoned again and told address label had come off package and box damaged....so no order today!!!Surely a courtesy call telling me the situation wasn't too much to ask.My biggest gripe is the order costs were taken out the day l ordered but l was told l would be refunded in 7 working days. So today off to butchers to buy meat l ordered for a dinner lve arrranged and supermarket desserts.Sorry but this customer service is not good enough.A angry and rather sad customer.

Generally good quality products, well packaged and delivered as requested. Portion sizes are a little small though. Daily emails with offers become tiring, especially as some of them aren't the good deal that they claim to be.

Always well packed, delivered on time, quality at an affordable price

Meat of the highest quality & delivery excellent, will be using again.

Quality meats and other food products. Great offers and promotions regularly Deliverys are on the day and time given.So all round a good customer friendly company.

Delicious food and exemplary service - very many thanks. We ordered your food for a self-catering holiday instead of eating out, and would do so again.

The quality of your products together with delivery experience has been excellent and warrants a 5 star rating over our 4 years + experience. However ever since you upgraded the computer system I have found it impossible to pay by card at checkout. I have to pay over the telephone and find it most frustrating. I wonder if the reason has something to do with the fact that I do not have a mobile telephone and authentication cannot be done by text message. I do however have a card reader. Your system simply tells me "something has gone wrong". After I have placed the order on the phone I receive a number of e-mails telling me I have left something behind. This usually stops when the order is delivered. Maybe your IT people do not believe there are people who can live without a mobile!

Excellent selection of quality meats and menu items which is always delivered perfectly and delicious to eat.

I have been buying from Donald Russell for around 5 years. I have never had a bad experience with them and their products are delicious. A favourite of ours is their ribeye steaks and the chateaubriand, absolutely mouth watering! I 100% recommend Donald Russell!