Donald Russell
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Computer Programming Changed My Ability To Pay SeamlesslyThe quality of your products together…
The quality of your products together with delivery experience has been excellent and warrants a 5 star rating over our 4 years + experience. However ever since you upgraded the computer system I have found it impossible to pay by card at checkout. I have to pay over the telephone and find it most frustrating. I wonder if the reason has something to do with the fact that I do not have a mobile telephone and authentication cannot be done by text message. I do however have a card reader. Your system simply tells me "something has gone wrong". After I have placed the order on the phone I receive a number of e-mails telling me I have left something behind. This usually stops when the order is delivered. Maybe your IT people do not believe there are people who can live without a mobile!