Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couriers.
When you order, you choose the day of delivery and this was always adhered... See more
Please be aware that Donald Russell have changed courier to Fedex.
I have been a loyal customer for years, and have always had DR's first rate products delivered on time by DHL.
My scheduled delivery... See more
My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives frozen is pretty disgraceful. You have to go into descriptions to find the word... See more
I've been purchasing various cuts of meat and other products from Donald Russell for a few years. Their products are always of a high standard albeit a little more expensive however, as the saying goes....you pay for what you get.
The staff are very helpful and courteous, the products are always despatched frozen and arrives in that condition.
I’ve used Donald Russel for several years. Everything ordered has been of a high standard. Might be a bit more expensive than some local shops but quality is outstanding. I live in England and there has never been a problem with delivery. I often recommend Donal Russel to friends. Wanting something special order from Donald Russel. You won’t be disappointed.
All my food orders have been delivered on time with excellent service from DHL and the quality of the food is excellent,and I won’t get my meats any where else. Not only I bye the meats for myself and my husband we bye for our dog.
Have been using Donald Russell for quite a few years now. Never been disappointed with either the quality or service we have received. Not the cheapest; but you do get what you paid for - quality product delivered to your door. Four course Xmas food for 16 people already ordered yet again this year - so no hassle or last minute panics!!
Their meat is always fantastic. I personally love the chateaubriands. They arrive frozen but that really doesn't detract from the quality and taste. Much better than my local butcher's fresh version. Donald Russell are now my regular meat supplier. Fast and efficient delivery too! Glad I found them
Superb quality products. I have even got two others buying products from Donald Russell. They love the quality products too. I love being able to purchase meat products that I can’t get in my local butchers or my local farm shops.
Never had a problem with anything I received from them. Excellent quality and very tasty foods.
We love especially the Lasagne but everything is of the highest standard and quality. Great service and precise delivery..very well packaged.
Always a great experience logging in to the website, wonderful choice of products things you no longer find in your local butcher, fast delivery and well packed food, we have recommend them to lots of our friends
Great quality meat and selection. Been buying from DR for a few years now and never disappointed. Prices can be high at times but always good deals going on, so you can save.
Very easy to order online. Products always of a high standard. Delivery easy and should, on the very rare occasion there is a problem, the Customer Service team rectify it quickly and satisfactorily. Also it is an excellent Scottish/British Butcher!
Looking for top quality meat, as Supermarket meat was, at best, average. Yes the meat is pricey, but in my book well worth paying for! Filet Mignon steaks are top-notch!
Based on analysis of 53 reviews rated 1-2 stars for Donald Russell
Customer service20 mentions
“I ordered Sunday for delivery Tuesday, received the FedEx delivery email but then, just after 5pm on the Tuesday ( wh...”
Delivery15 mentions
“Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their co...”
Refund12 mentions
“Whoever at DR drafted this contract with FEDEX will ultimately be the demise of Donald Russell, even the £15 they off...”
Pricing9 mentions
“My order came today”
Response time7 mentions
“Still waiting on a response and it’s been nearly 3 weeks since my email”
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Donald Russell is a UK-based online butcher specializing in the supply of high-quality meat products, including beef, chicken, lamb, and seafood. With over 50 years of experience in the industry, the company caters to both individual consumers and restaurants, providing a wide range of frozen and fresh meat options. Customers can conveniently shop for various cuts of meat and prepared meals through their user-friendly website, which offers features like bespoke delivery options and seasonal promotions.
The target market for Donald Russell includes home cooks seeking premium quality ingredients for everyday meals and special occasions, as well as businesses in the food service industry requiring reliable meat suppliers. The company emphasizes customer satisfaction, as evidenced by numerous positive reviews, reflecting its commitment to quality and service.
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Review summary
Donald Russell receives high praise for the quality of its meat products, with many customers highlighting the excellent taste and overall satisfaction with their orders. Reviewers frequently mention the superb quality of items like pork sausages and steaks, reinforcing the brand's reputation for premium offerings. However, a significant number of complaints arise regarding delivery issues, particularly after the switch to FedEx as a courier. Customers express frustration over delayed deliveries, missing items, and poor communication when trying to resolve issues. Some also note dissatisfaction with the meat quality, describing certain cuts as tough or gristly. While many loyal customers appreciate the product quality, the recent service changes have led to a decline in overall satisfaction.
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