So first off: the website is kind of crude and seems a bit shady since it's a rather basic UX design and not polished like most professionally made company websites; I think they really need a better web developer to polish it up. I actually got worried when I was waiting the first couple of hours as it stated it was waiting for my allergen info form (that I had already submitted), and I was searching around AFTER paying the fee finding lots of complaints about it being fake/fraud - then all of a sudden I got an update that my prescription was phoned in to the pharmacy and should be ready, and that I should call the pharmacy within 30-40min to schedule my pickup. I saw some reviews elsewhere mention this didn't pan out for them, though - so I had to call to be sure.
It was ready - for my particular prescription it was immediately available for pickup! Within 3 hours I had my prescription ready to go at Walgreens and picked it up before they closed for the day after calling (and waiting on hold for 10min) to verify my prescription had been phoned in. Finally, a sudden issue that I got diagnosed for in a lab test for a separate online testing procedure this past week was able to be immediately addressed instead of having to take up my work day(s) trying to figure out an in-person appointment as the original company I used online (not this one) couldn't address my specific issue and told me to go to my PCP, which I don't have and the only in-network ones for my insurance are a bit of a drive away from where I live. This process really helped, but I find it unfortunate for those I read that it didn't work out, though. I imagine this might depend on your local pharmacy and particular prescription need.
Oddly the allergen form I got texted a link to a submit-once form, and had to fill out on my phone instead of on my PC, which is where things seemed to be disconnected and delayed for some reason. It did warn that once you submitted you couldn't try again, and future usage of the link just directed me to a page saying it was submitted already - but my treatment page said it was still waiting for my allergen info. Bad experience delivered at this stage here; it seemed like it never received my allergen form because that was the current status of my treatment state for at least an hour, and I tried messaging their 'live chat' service which seemed like a form that didn't even do anything, but after another hour passed I got the final update.
I think they could streamline the process a bit more with a little more feedback on the status so you're not left wondering as much as I was, but the end result was worth it.
I hope this thorough experience helps alleviate others' concerns as I seriously got worried for a bit considering how stressful this week has been for me. Not a 5/5 simply because they could polish the process and the website more, but it worked as advertised eventually and I got the treatment I need TODAY, not days from now, and not having to drive tens of miles to afford a doctor's thumbs up.
