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Doctor Alexa Reviews

4.492700729927007 out of 5 stars
4.492700729927007 out of 5 stars
4.5
|Great|548 reviews

Last reviewed 12 months ago

TrustScore

4.5
4.492700729927007 out of 5 stars
Great
5 out of 5 stars
464
4 out of 5 stars
16
3 out of 5 stars
3
2 out of 5 stars
4
1 out of 5 stars
61
548 reviews in total

Review summary

Doctor Alexa receives high praise for its convenience and efficiency, with many customers highlighting the ease of use and quick turnaround for prescriptions. Reviewers frequently mention that the service is fast, with some receiving their medications within an hour of signing up. The platform is described as user-friendly, making it a popular choice for those seeking immediate medical assistance without the hassle of traditional clinics. However, there are notable complaints regarding service issues, with some customers experiencing delays in prescription fulfillment and difficulties in communication. A few users express frustration over being charged for consultations without receiving adequate care. Overall, while many appreciate the quick and accessible service, concerns about reliability and customer support persist.

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Based on reviews, created with AI

See what reviewers are saying

Larry Foster
Larry FosterFeatured

Over a year ago

1 out of 5 stars

I was charged for a consultation I did…

I was charged for a consultation I did last night and nothing has happened. My needs are critical and I cannot get through on the phone and Chat won't work guess your care has taken a nose dive since... See more

Marcello Kendall
Marcello KendallFeatured

Over a year ago

5 out of 5 stars

Called 7:45 in the morning by 8:23 am…

Called 7:45 in the morning by 8:23 am got notification my meds were sent to pharmacy. I was at work so it was so convenient and fast. Will call again if needed

Jade Veith
Jade VeithFeatured

Over a year ago

4 out of 5 stars

I have a sinus infection

I have a sinus infection, was extremely tired and didn’t feel like sitting at urgent care for hours, so I tried this service. It did take 5 hours of waiting, however they did send an antibiotic to my... See more

kaitlyn mocko
kaitlyn mockoFeatured

Over a year ago

2 out of 5 stars

Wouldn’t recommend, disorganized

Response time compared to other sites was a lot quicker in my opinion, but the email from the doctor I received said Sorry we don’t prescribe any type of weight loss medication. And to contact my doct... See more

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Dana floyd
Dana floyd
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

I always have a good experience

I always have a good experience! They always prescribe just what I need in a timely manner!! Always my first go to in an emergency or if I can’t make it to my provider in time! Would recommend

Helpful?
Caroline Chiaia
Caroline Chiaia
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

I hate in- person doctor visits

I hate in- person doctor visits, especially when it it for common ailments. I will use this option whenever possible.

Helpful?
I. M. C.
I. M. C.
1 reviews•New Reviewer
over 3 years ago
4 out of 5 stars

The only part that wasn’t a good part…

The only part that wasn’t a good experience was that the doctors that calls you, do not have caller ID set up where it eleicits they’re from or a part of Dr Alexa. So you’ll get a Texas number with no ID and not get a VM. So you have no idea who is calling or a message. Dr Alexa people, please use a VOIP system like Mitel/Micolab that lets you use a “soft phone” number that lets your Drs mask their own number and call out through a Dr Alexa number that has called ID enabled. So we the clients and patients, know is calling is. That’s the one thing you need to get down.

Helpful?
Donna
Donna
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

I’ve been using Dr Alexa for over a…

I’ve been using Dr Alexa for over a year ! They always help Me when I can not get in to see my primary! Fast easy and inexpensive! Thank you Dr Alexa!

Helpful?
Jef
Jef
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Quick, Simple, & Helpful.....Excellent Experience!

My experience was excellent...it required proof & verification of me and they discuss my issue with me and made a decision quick & fast. This was my third time using Doctor Alexa & I have plans to continue using this service in the future...thanks Doctor Alexa!

Helpful?
Maryam El
Maryam El
1 reviews•New Reviewer
over 3 years ago
1 out of 5 stars

Big scam

Big scam. I got charged and never got an email. I called “customer service” - which seems to be the same woman instructed to the sat the same thing over and over “I’ll contact the physician” or “we will get back to you by the end of business day” I asked for a refund and didn’t get it either. Definitely contacting BBB about this fraud

Helpful?
Andre Showers
Andre Showers
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Dr. ALEXA REVIEW

Dr. Alexa responded promptly, fee was affordable, and prescription was faxed to my neighborhood pharmacy fast. I would recommend

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Alicia Becovic
Alicia Becovic
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Amazing experience! THANK YOU

I had a very bad toothache Friday and my dentist office was closed over the weekend. I used Dr. Alexa Friday night and my prescription was ready the next morning at my pharmacy. What an amazing idea. Some people don't want to go to the dentist just to get antibiotics until they can afford treatment. Saved me alot of time and was so convenient. Thank you guys 😊

Helpful?
shawn ember
shawn ember
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Its so nice to get simple medications…

Its so nice to get simple medications withput having to sit and sit and sit at the drs office.. they make ot simple, inexpensive and convenient and in this day or age it is very appreciated

Helpful?
Dolores
Dolores
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

No problems with this service

No problems with this service, I have used this service Multiple times and each time has been easy and great. I have never had any delays or complications.

Helpful?
Michelle R Montgomery
Michelle R Montgomery
1 reviews•New Reviewer
over 3 years ago
4 out of 5 stars

They have been a life saver for me on a…

They have been a life saver for me on a limited budget with chronic dental issues. I have followed up with a dentist 50% of the time post treatment, but the work required to fix my issues is extensive and insurance covers little with a high deductible and I spent so much only to have crowns break, implants fail, etc. I can’t take on addition employment opps because I care for a parent with AMD and Cognitive decline. I’ve used them four times for dental infections but today was advised they can no longer be a bridge of support for issues that will only worsen without proper dental care. I get that. But fiscally I can’t address that or even consider doing more than keeping infections at bay with the responsibilities I bear. Believe me I’m so greatful I’ve had Dr Alexa or I’d likely been hospitalized if I couldn’t slow the deterioration and keep my job which allows me to care for my parent and ensure her needs aren’t neglected. I will continue to do whatever I can as long as I have that responsibility. When she has passed I can finally look towards my own needs. I have not been denied future care but it seems imminent although I tried to be as truthful and upfront about my predicament and intentions as possible. I don’t know where I can go if further problems arise and my situation more critical. I’m not eligible for gov assistance and have always paid out of pocket. If there are other resources I’ve requested advice or addition options to be shared from the physician who has followed up on my requests this far. This site isn’t a scam, the pharmacies don’t seem to be skeptical using and/or accepting prescription orders via this online service. Like I said, they have been a relief and great help to in these uncertain times.

Helpful?
Tammy Seog
Tammy Seog
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Better than any urgent care

I love the fact the I can get do a simple over the computer conversation with NP and they can get a prescription to my pharmacy within a short amount of time. Sure beats trying to get an appt or sitting in an urgent care for hours. Thank you for this service.

Helpful?
Brenda Towey
Brenda Towey
1 reviews•New Reviewer
over 3 years ago
4 out of 5 stars

I have used Dr Alexa 7-8 times

I have used Dr Alexa 7-8 times. I have been having problems with gum infections and I have no dental insurance so it makes it hard to get expensive work done. Dr. Alexa is easy to use and they respond quickly and send in your Rx. The reason I give a 4 star and not a 5 is because the last couple of times they only prescribed me 5 days of antibiotics and the infection was not completely gone so I had to pay again to get the other 5 days I needed. Also Im disappointed they advertise 39.99 for the fee but have actually raised the fee to 49.99. Which I had to pay twice the last couple of times in order to get enough antibiotics to get rid of the infection. The pharmacist said 7-10 days is the usual amount antibiotics are given for. But all in all Dr Alexa has been a lifesaver when I have been in a lot of pain and couldn't see the dentist.

Helpful?
Joseph Beach
Joseph Beach
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Dr. Alexa

Dr. Alexa is amazing! I’ve recommended three people and have become a repeat customer. They get to you in a timely manner and I’m always satisfied with my experience. So convenient and affordable!

Helpful?
Leckey Carrie
Leckey Carrie
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

excellent service

excellent service

Helpful?
customer
customer
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Quick response time and follow up

Quick response time and follow up. Very thorough in consultation and the website functions well.

Helpful?
OB Mith
OB Mith
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Help for people who can lose pay

I am someone who is working 90 hours a week an can never seem to get time for the things needed in my life . Telemedicine through Dr Alexa has helped me . Great service and super fast at getting things done .

Helpful?
Marquis
Marquis
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Modern Solutions to Healthcare

The combination or help and safety really does define Dr. Alexa. The quick response is what makes the service so effective. I cannot praise this Dr. Alexa service enough. It takes the anxiety out of getting medical help, and that is priceless.

Helpful?
Sam
Sam
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Always on time and very responsive with…

Always on time and very responsive with care.

Helpful?
M. Espimont
M. Espimont
1 reviews•New Reviewer
over 3 years ago
5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. I highly recommend.

Helpful?
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About Doctor Alexa

Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.

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