Over a year ago
I've had great experiences booking thru DLC online and it's always wonderful to speak to a LIVE person to get questions answered. Our co-travelers have now switched to DLC because of our ease at booki... See more
Direct Line cruises is great to work with. They do not work on commission (at least not to my knowledge) are extremely helpful and always offer more OBC than competitors. Highly recommend
very efficient
Good web site; good service on the phone; competitive prices.
Helpful and prompt. Able to answer all of my questions and steer me in the right places. Have worked with DLC before and they are always great
The customer service reps. are always polite and informative.
Booking was fast and easy! Will book on Direct Line Cruises again!
Audrey was so extremely helpful!! I’m so excited for our first cruise!!
What made this a great experience was the agent who assisted me in making my family cruise arrangements. Her name is Kimberly Imperial and she couldn’t have been sweeter or more helpful. I had several changes and requests which she executed professionally and expediently. She is a true gem.
So easy to use ! Friendly service! Quick and easy ! full details in my e-mails
Couldn't get through when I called and it took hours before anyone called back. To redeem a coupon I had could only be done by speaking to a travel agent.
Cheeo, thank you so much for assisting us with our vacation needs! You are absolutely Awesome!
Emily was great to deal with, She was quick and answers all the questions we had for her. Fast and easy transaction.
It’s always a pleasure to deal with Direct Line Cruises, we always recommend to family, friends and strangers.
I use Direct line all the time because of the very helpful people. Jeanne Arrengo is very helpful I am not very tech savvy but she was extremely polite which made booking and getting information a breeze
Always book our cruises with Direct Line and have complete confidence that we receive the best pricing, incredible perks like paid gratuities, and perks through their Loyalty Program points redemption plan. Every representative is knowledgeable and efficient. We have booked with Patrice several times and she is precise and answered any questions promptly through emails pre-cruise.
It is my first cruise. Did not know exactly where should I look first, having so many advertisings. So, I decided for Direct Line Cruise. I did my research online first. I called after I had an idea what I want and found Kim Imperial answering to my call.. She is absolutely a 5 star Agent. I got all the needed info in a very professional manner. I got my reservation. She is extremely knowledgeable and detailed. Thank you!
We had a great experience with the Direct Line Cruises staff and specifically with Jeanne Arrengo.
Quick response from my changes request and inquires.
Once we found DCL, we never looked elsewhere to book Agents are knowledgeable, helpful and kind. Questions are answered in a timely manner. 😊
Customer service is superb! My request was answered in short time and proper adjustments were made. I've been working with DLC for many years and never was disappointed.
Based on analysis of 8 reviews rated 1-2 stars for Direct Line Cruises
“Can’t believe this is actually happening Would expect a company like yours to put their staff through rigorous train...”
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Direct Line Cruises is a reputable cruise agency that specializes in providing a seamless booking experience for travelers seeking various cruise options. The company offers a user-friendly Smart Cruise Finder, allowing customers to easily search for and compare different cruise itineraries, destinations, and cruise lines. With a focus on customer support, Direct Line Cruises is dedicated to helping clients plan their vacations by providing expert advice and assistance throughout the booking process. Targeting a diverse range of travelers, from first-time cruisers to seasoned vacationers, the company features a variety of cruise options including popular destinations like Alaska, Bermuda, the Caribbean, and Europe. Direct Line Cruises also promotes special offers, such as discounted fares and onboard credits, to enhance the value of each booking. By combining extensive destination knowledge with personalized service, Direct Line Cruises aims to cater to the needs of cruise enthusiasts looking for reliable and trustworthy travel solutions.
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Reviewers consistently report positive experiences with Direct Line Cruises. Customers often highlight great, cruise, service, helpful. A minority mention drawbacks around call, booking, hold, called. Overall sentiment is strongly positive with an average rating of 4.9 stars across 500 reviews.
