Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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Great working relationship with property management Team 3. Always give clear instructions and help us to organise works.
Date of experience: November 24, 2023
My experience with Dexters has been pleasant. Ever S nice Jada had taken over the management responsibilities of my property, all issues were being addressed with utmost care and promptly. She is on the ground the moment we raise an issue or concern in relation to property. She has taken the effort to personally visit and inspect the issue and bring it to a resolution in no matter of time. Thank you Jada for addressing our issues, especially making the effort to understand and sort the whole flooring repair in a matter of 5 days. You rock!! Cheers! - happy tenant
Date of experience: November 23, 2023
Since moving into a new rental property in recent weeks Caitlin and Donalina from the team have been very responsive and proactive in getting in the contractors to assess works needed. Looking forward to hopefully resolving issues speedily from here!
Date of experience: November 23, 2023
US
I used a local agent in London for many years to rent my property. They were responsive, helpful, and I always knew who to speak to in case of any issues. Then Dexters took over. I have a rent collection issue (which they do on my behalf), and no contact from them despite numerous calls and emails. In the meantime I'm missing a third of my rent. Update on 5 Jan: Despite the response below I never did hear from the area director. I am now short two months of rent, I've been asking for evidence of referencing on tenants since 16th December for insurance purposes with no answer but many non responses. I've also found out that I am an not easily able to take action against my tenants for non payment of rent due to the contract that I am tied into thanks to Dexters, something they failed to make clear up front.
Date of experience: November 22, 2023
I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.
Date of experience: November 22, 2023
Paul Ford is a pleasure to work with and also answers my queries in a timely fashion. I always know what to expect next and I never have to ask twice. I would highly recommend using dexters as a letting and managing agent.
Date of experience: November 22, 2023
US
Over the past month, we have been working with Carl Tettey for all of our property needs and he has been fantastic. He is prompt in his responses and has had any issues remedied in a speedy and complete fashion. Wonderful to work with.
Date of experience: November 22, 2023
