Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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Thanks to the fab property management team at Dexter's for going above and beyond over the years.
I just want to leave a review to praise Monika Piszczyk, never have I been soooo pleased with a property manager in my life in all 12 years I have been renting in London. She is such an asset to your company, her people skills are top tier, she makes me feel like a priority and always ensures I’m being kept updated on everything going on. She has recently resolved a huge issue in my flat that has been on going and is in the process of resolving a long standing issue that no previous agent had been able to. I cannot thank her enough and I’m sure my landlord feels the same! Forever grateful!
We have had the pleasure of working alongside Dexters as a contractor for several years. The staff have always been very professional and efficient, always providing us with adequate information to meet their clients requirements and deadlines. Recently had a great experience working alongside Ledj, who was very attentive and a great communicator from start to finish! Highly recommend this company.
We previously rented a 2B2B flat for 2 years with Dexters. At check-out, we paid Dexters to hire a professional cleaner for check-out cleaning. The property was left in good and clean shape. However, Dexters still requested to claim £345 from our deposit. Post negotiation failure, we went through TDS which found majority of Dexters claim unreasonable (£180). The entire process was horrendous as Dexters acted unprofessionally and unethically, with potential negligence involved. Details are as below: 1. Malicious deposit claim: post check-out, Dexters requested to claim several items which were 100% crystal clear not our responsibility. Dexters was fully aware this while still tried to claim in the sole purpose of gaining unlawful interest for themselves. Items are detailed as below. - Toilet roll holder: check-in report shows there was NO toilet roll holder when moving in. I found a slightly broken toilet roll holder myself while Dexters tried to claim £25 for this broken toilet roll holder at check-out – claiming for something that does not below to the landlord is clearly unprofessional and unethical. - Dust in the vacuum: check-in report shows there was already dust in the vacuum when we moved in. At check-out, Dexters was trying to claim £25 for the dust in vacuum – claiming for something that was not our responsibility is clearly unprofessional and unethical. - Shower curtain: Dexters tried to claim £30 for shower curtain which was still functioning well. In addition, shower curtain was consumable and a responsibility of the landlord – as an experience agent Dexters should know this. So they are either lack of common sense, or intentionally making a malicious claim. All above items were rejected by TDS to further confirm they are unreasonable. 2. Making unauthorised decision during check-out cleaning We paid Dexters £348 to hire a professional cleaner for check-out cleaning. During the deposit negotiation process, the cleaner indicated that they could re-clean the property within 30 days of the first cleaning. We asked to re-clean the property for certain items that Dexters claimed – this was still rejected by Dexters. Should the cleaner re-clean the property, several items claimed by Dexters could potentially be cleaned and avoid a deposit claim. As the service owner who paid for the check-out cleaning, we should be one to make the decision. However as an agent (who should act on our behalf), Dexters made an unauthorised decision against our will – this is breach of duty and potentially constitutes a professional negligence. 3. Behave unresponsive and unprofessional during the deposit claim process Since the start of deposit claim process, Dexters was behaving unfriendly and condescending. Often they did not respond to our emails or queries and we had to constantly send several emails to chase them and move forward the process. Even post TDS decision, we still had to call them 6 times and send several email chasers for them to release the deposit (which finally happened 10 days later). Dexters was consistently unresponsive and delaying the deposit release in every step of the process. Disclaimer: this Review is 100% true, with email and documentation evidence to back it up.
Alistair Maclean Alistair and Jess have been a pleasure to work with. They both provided consistent support and assistance ensuring a smooth sale process. Their enthusiasm and attention to detail facilitated a smooth and speedy sale for our shared client. I would recommend their services.
Dexters Property Management have worked diligently in sometimes difficult circumstances to get my property running smoothly and problems affecting the tenants resolved. In particular, Poppy Russell has resolved issues with a calm and practical manner. Very pleasant to work with and easy to build a constructive relationship with. I hope I can continue to work with her.
The worst experience I've had to deal with a property agency. I have stayed in one of their properties for 1.5years now. From day one, the flat visit was 15mins with previous tenant still present, had to confirm right there and then for a 2-year lease or risk losing the flat (so they said). The agent promised a new oven and shower glass - never happened. The flat was filthy on move-in day and had to arrange the cleaner to come back. The bedroom curtains were completely dissolved over time and had to be replaced, the contractor they sent was rude and verbally abusive and blamed me for a parking ticket. Even after requesting for a white shade to be installed in this south-facing flat, they installed a black one, the room reaches 29°C in the summer. I had to request them not to send me the same contractors again. They made copies of the keys and provided me with the spares instead of original ones, now the door lock is so damaged over time that it's a real struggle to lock it, sometimes I have to leave the door opened as it simply cannot be locked. The agency has apparently 5 extra sets on hand but refused to provide them to me. The washing machine door cannot open anymore after one load still inside, after calling Hotpoint customer service and building management, they both said I had to contact Dexters instead with no action. The incompetence of this agency is incomprehensible. UPDATE: I'm not using a different name for this review. Dexters should have my details as I am one existing/current tenant. It's been 3 weeks since I asked for alternative keys and 2 days since I told them my washing machine door is locked. Nothing so far. Tired of fighting for bare minimum service. Please hire staff that take accountability in their jobs.
