Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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Review for Jamie Lipscombe I cannot express enough gratitude for the outstanding support I received from Jamie Lipscombe during my recent change of tenancy. After living at my property for five years, the transition could have been daunting, but Jamie made it seamless and stress-free. From the moment I reached out to her, Jamie was proactive and attentive. She followed up every single day, ensuring that the process moved along quickly and efficiently. Her dedication to her role was evident, as she consistently put the needs of us tenants first, making sure our voices were heard and our concerns addressed. Jamie went above and beyond in every aspect, demonstrating not just professionalism but also genuine care for her clients. She understood the urgency of our situation and worked tirelessly to prioritize our needs, which made all the difference during this transition period. I wholeheartedly recommend Jamie Lipscombe to anyone in need of assistance with their tenancy. Her exceptional service and unwavering commitment truly set her apart. Thank you, Jamie, for making this process as smooth as possible!
I’ve been using Dexters for years now, both to rent out my flat, and to buy my new home. The staff are always super helpful, charming, and responsive. Biggest shoutout to Petros Giorganios, who has been absolutely brilliant this tenancy with getting any repairs or issues sorted straight away, making sure my tenants are happy and safe in their home, and giving me peace of mind that the company is looking after both my flat and the people living there.
Dexters are devoid of humanity. Our building has the same cladding problems as so many others in London and they have avoided and delayed responding to the council's demands that it be fixed. I thought they didn't care about us based on how incompetent and disinterested they were once we'd signed the contract, but it's quite astonishing that they couldn't care less about human life. I have no doubt that they pay people to remove negative reviews, because they are one of the worst companies I've ever dealt with.
DON'T RENT FROM DEXTERS. YOU'VE BEEN WARNED!!! Retrieval of our deposit from Dexters property managers is a nightmare. They treat your deposit as their WAGE, consistently attempting to create made up charges. * Checkout Chaos: We demanded to be present during the checkout inspection, but they refused to accommodate our schedule. This resulted in a report filled with inaccuracies. Which we disagreed. * Disregard for Improvements: We invested time and money in improving the property (e.g., £900 in upgrades, new furniture, upgraded fixtures). Despite this, Dexters intends to charge us for "restoring" the property to its original, inferior condition. * The irony is they eventually dropped the cleaning fee and other unjustified charges, quoting £40. APPARENTLY, THIS WAS THE ACTUAL INTERNAL COST LEAKED TO US. Two weeks later, ANOTHER AGENT returned with a radiculous and inflated quote of £600! she intend to place a £450 curtain on a window with mold! We contacted the landlord, finding he was unaware of this outrageous charges! no wonder why they want tenants never get in contact with landlord. We consistently said we raise a dispute through TDS if we don't reach an agreement, but this opportunistic behavior continues.
Chelsea Odunlami who works in the in Canary Wharf Property Management team has been managing my property for the last few months. She is proactive in dealing with issues straight away and working with myself and the tenant to resolve the problem. Highly recommend Chelsea as a Property Manager!
I would like to commend Chelsea Odunlami from Dexters Canary Wharf team for her exceptional professionalism and dedication. She has been incredibly responsive, proactive, and polite throughout our interactions. Chelsea consistently stayed on top of every matter we discussed and went above and beyond to assist me in every way I reached out to her. Her approach was always polite, empathetic, and patient, making the entire process much smoother and stress-free. I truly appreciate her outstanding service and would highly recommend her and the Canary Wharf team to anyone in need of assistance.
We have been renting our London house for 3 years. During this time the Dexter's staff including Printhi, Paris, Simon have been fantastic. The tenant reports are detailed, they are quick at sending people over when needed etc. As non resident landlords having reliable agents is particularly important and Dexter's gave us peace of mind. We have been particularly grateful for their advice and patience whilst we figured out best ways forward and when going through the TDS process.
They respond promptly and professionally, trying their best to help. The agent who came for the periodic flat viewing to check on the property (Chelsea) has been extremely helpful, kind and professional.
I recently had an issue with my hot water and want to thank Chelsea Odunlami from Canary Wharf Property Management for her amazing support. She was quick to respond, immediately called Joe who was with the plumbing team, and ensured he got to the bottom of the issue without delay. What stood out most was Chelsea’s commitment to staying in touch. She promised to keep me updated throughout the process, including following up until the necessary part is ordered and the issue is fully resolved. Her professionalism and proactive approach were truly appreciated and made the whole experience much less stressful.
