Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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US
Dexters Acton arranged a viewing, sent a confirmation email, and failed to show up. We phoned them, and they confessed the property had already been sold and they ‘forgot’ to inform us before the viewing. Terrible experience and do not recommend.
Date of experience: February 18, 2025
US
I had a terrible experience getting my tenancy deposit back. The agency had no clear procedure in place and didn’t even seem to know which deposit protection scheme they were using. They kept delaying the return for abouth three months, with no proper communication or accountability. While I wasn’t in a rush, the lack of professionalism was frustrating, and the process was unnecessarily dragged out. In particular, I was extremely dissatisfied with the agent Tariq from the Canary Wharf branch, who was unhelpful and added to the delays. I wouldn’t recommend this agency to anyone looking for a smooth and hassle-free rental experience.
Date of experience: February 16, 2025
⭐⭐⭐⭐⭐ Petros Giorganios at Dexter’s is by far the best lettings agent I’ve had. Great communication, always kind, and quick to sort things out. Really appreciate the professionalism and care—highly recommend!
Date of experience: February 14, 2025
US
We recently had an issue with our rental and Monika from the property management team worked hard to resolve it. She maintained clear communication and proactively looked to solve to problem. It is reassuring to know this team exists to support those of us who are renting a property.
Date of experience: February 13, 2025
US
I'm giving Dexters Wapping 2 stars as they eventually got the job done, but in all honesty, they were a nightmare and we’d never use them again nor recommend them to anyone. We had valuations from 3 estate agents and decided to go with Dexters because, although they gave the lowest valuation, we felt they had experience in our location. We were then shocked that a mere 2 weeks after putting our flat on the market, they asked us to drop the price by £25,000… Another estate agent we spoke to said these are Dexters’ tactics, locking you into a long contract then very early on pressuring you to discount heavily. Had we known, we would never have signed with them. We wanted to leave them several times but you’re locked into the contract and it’s hard to get out. Initially over the phone they quoted us a reduced commission if we used their solicitors, but once we agreed they upped this commission from 1.5% on the phone to 1.75% in writing. No explanation, implying we must have misheard on the call. From the get go they came across as unprofessional. The assistant they had working on our Rightmove advert was blunt and rude. She drafted it with 3 grammatical errors in one sentence. We had to redo it ourselves and send it back to her. We then had to fight with them to get the photos we wanted used online. Dexters contacted our tenants without our permission, upsetting a delicate situation and causing tension around future viewings. Our tenants specifically asked for people to remove shoes during viewings and not to be left alone in rooms. We asked Dexters to respect this but they did not, which caused problems between us and our tenants. Dexters lost our keys on two separate occasions. The second time, they told us they’d meet us to deliver the keys since we couldn’t collect them the day prior (due to their misplacement) and then they were 50 minutes late. I had to cancel afternoon meetings because my ‘lunchbreak’ to pop to the flat ended up taking 2.5 hours. When you call their office, they promise to call you back but rarely do. One time we were in their office (waiting for keys to be found) and could see someone taking a call, they said their colleague was on another call, when they were just at their desk scrolling on their phone. Overall they were unreliable and we found their service poor. Often the manager Jason came across arrogant, disrespectful and with no sense of accountability. They left us frustrated and at times furious. Avoid Dexters Wapping if you value professionalism and respect. On a positive note, the solicitors they recommended did a good job on the conveyancing, so at least that’s something.
Date of experience: February 13, 2025
Petros is an extremely responsive, professional, and proactive in managing the flat I rented. Petros made sure to address everything quickly and kept me updated throughout the process, ensuring that all issues were resolved smoothly.
Date of experience: February 10, 2025
They are dealing with any issues with professionalism and entrepreneurship thinking. Special Thanks to Petros Giorganios for his great support and quick response on my requests for fixing windows and doors handles.
Date of experience: February 7, 2025
