Dexters Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
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Petros and the team was efficient and effective in resolving my issues.
Date of experience: March 5, 2025
US
Despite the flat being given to us in a terrible state, Petros has been extremely helpful, making sure all issues with the flat are resolved. Even with repetitive issues, Petros always makes sure they're sorted out and checks back with us.
Date of experience: March 5, 2025
US
We are incredibly grateful to Dexters Property Management team for their outstanding service. Professional, efficient, and highly accommodating. A special mention goes to Bally, who has been absolutely fantastic throughout the entire process. Her attention to detail, prompt responses, and genuine care have made what can often be a stressful experience into an incredibly seamless one
Date of experience: March 5, 2025
Saffron Koopman has been great to work with Always quick to respond The tenants always pay compliments
Date of experience: February 28, 2025
We have been with Dexters for nearly 30 years, and in all that time, the service has been outstanding—but Saffron takes it to another level! She is truly exceptional—efficient, friendly, incredibly helpful, and always goes above and beyond to ensure everything runs smoothly. Her responsiveness, attention to detail, and customer care are second to none, and she makes us feel like truly valued clients. It’s an absolute pleasure having her look after us, and we couldn’t recommend her more highly!
Date of experience: February 28, 2025
US
We rented a flat through Dexter 7 years ago. Once they came for an inspection with our permission whilst we were away. We were only handed 2 of the 3 keys for the main door when we rented. Coming back the 3rd locker was closed. It was 11pm, we had many luggages, a 2 year old, we called the out of hour service and was not able to get help as it was too late and o needed to find a locksmth myself. It was not an easy task so we ended up sleep on a friend's couch, lost the food we brough and not a single apology from the agents nor the landlord. Now, 3 years later, we gave notice. Left the flat impeccable and they still tried to rip us off. The flat had wall mounted plug in heaters that we move position to get a more efficient heat on the rooms. Our mistake is not to [it it back on its original place. To get our deposit back, they requested £350. When questioned why I need to pay an electrician to plug in a heater into a socket, that price was magically reduced to £100 without an explanation as why we needed an electrician for this service. I am now waiting for evidence that the service I had to pay was really done. Just be aware, they will try to rip you off. Update (18/03/2025) - dexters contacted me and offered a John Lewis £50 voucher as an apology. Still, one month later, I haven't got the evidence nor the invoice of the service I was asked to pay for. According to my previous neighbours, the flat is occupied, which reinforces that no service was need to be provided. We left the flat ready to be occupied. Such a disappointment and unethical from them.
Date of experience: February 28, 2025
