decent
decent. genuine product

10 months ago
I ordered the wrong items (completely my fault) so I emailed asking if it was possible to exchange them. I received an (AI?) response stating that their system said the items had been delivered to m... See more
Over a year ago
RM lost my original order and Dental Direct sent me a replacement package very quickly. Thank you.
decent. genuine product
Excellent service at a reasonable price
Ordered interspace replacement heads for my oral b toothbrush and was sent wrong type, unfortunately did not check properly when received and only realised when I recently came to use them.
Fast reliable delivery with ongoing promo codes maintains their competetive edge
The web site is easy to use and delivery was quite fast I have no complaints.
Good product postage was a bit steep though
This was my first purchase from this company. I only ordered 2 items and paid 2nd class post. Nearly a week after my order I receive a message telling me that my order will take yet another 7 to 10 days. Then they recommend another product. I am not confident I will purchase from this company again.
Excellent service quick delivery .
Excellent price, speedy delivery
5 Star service and products, etc - no more needs to be said!
Competitively priced and prompt delivery
item not in stock looks like over two weeks before they can dispatch it
My order can quickly and without hassle - a good service.
Order came quickly - just what I wanted !
Good deal and delivered on time. Great service.
Item showed in stock when ordering. Paid extra for first class delivery. 1 week later and still not arrived. Called to find out why, was told the item was not in stock and not expected for another 2 to 3 weeks. No attempt to contact me to advise of this.
Good service, quick delivery.
Product not available.
Dental direct is great for dental products. Quick and easy to order. Very quick delivery. I always buy my dental brushes from them. Highly recommended.
Website is fairly easy to use, payment easy, order delivered quickly and the Tepes were exactly as ordered.
Based on analysis of 51 reviews rated 1-2 stars for Dental Direct
“I have proof of delivery”
“) response stating that their system said the items had been delivered to me, which is obviously not what I had aske...”
“Scam Site – Avoid”
“Appalling customer service”
“Ordered some toothpaste online but I have not receive the toothpaste, and I had no reply from them”
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Dental Direct is an online retailer specializing in a wide range of oral care products, including toothbrushes, toothpaste, and dental hygiene accessories. The company focuses on providing clinically proven solutions tailored for various dental needs, such as sensitive teeth, gum care, and orthodontics. By offering high-quality products from reputable brands, Dental Direct aims to help customers achieve optimal oral health. Targeting consumers in the UK, Dental Direct provides fast delivery services with free shipping on orders over £30. The website features a user-friendly interface that allows customers to easily browse and purchase essential dental products. With a commitment to customer satisfaction and secure payment options, Dental Direct serves as a reliable source for those seeking effective oral care solutions.
Dental Direct generally receives high praise for its excellent service and quick delivery, with many customers highlighting the ease of navigating the website and the wide range of well-priced products. Reviewers appreciate the promptness in handling orders, often receiving their items faster than expected. However, there are notable complaints regarding order fulfillment, with some customers experiencing issues such as receiving out-of-stock notifications after placing orders and difficulties in obtaining refunds for returned items. A few reviews express frustration over unresponsive customer service and counterfeit products. Despite these concerns, the majority of feedback remains positive, emphasizing the reliability and quality of the products offered.
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