10 months ago
I ordered the wrong items (completely my fault) so I emailed asking if it was possible to exchange them. I received an (AI?) response stating that their system said the items had been delivered to m... See more
Over a year ago
RM lost my original order and Dental Direct sent me a replacement package very quickly. Thank you.
Some of my Tepe came bent (as In the brush part) I don’t know if that is normal as it’s my first time ordering but the one I got from amazon were not bent. I even order two packs and a handful from each were bent. Outcome: Good customer service, offered replacement for damaged goods.
Pleased with very prompt delivery after ordering.
Good service. Delivery by Royal Mail is slow. Better to use a carrier.
Brill products fast service
quick and easy to order and prompt delvery
Fast value for money service
Initial delivery was about a week. Incorrect item sent twice, but helpful each time in replacing and apologising
Absolutely fantastic company highly recommended them quick response to emails and received my items quick
Always arrive promptly
All arrived as ordered and on time. Thank you
A+, order arrived on time no issues
Good prices and excellent service as always from Dental Direct. Used them a few times now ,no issues at all.
Very good value. Speedy service. Thanks.
Ordered on recommendation from my dentist. Quite delivery and good price
Good product, good price, good service. Thank you.
Good value, straightforward and fast. Will use again.
No probs, my order arrived promptly, thanks.
We always use Dental Direct for TePe brushes etc. Reasonable prices and always very speedy delivery.
Great selection of products.
Very quick delivery and great prices
Based on analysis of 51 reviews rated 1-2 stars for Dental Direct
“I have proof of delivery”
“) response stating that their system said the items had been delivered to me, which is obviously not what I had aske...”
“Scam Site – Avoid”
“Appalling customer service”
“Ordered some toothpaste online but I have not receive the toothpaste, and I had no reply from them”
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Dental Direct is an online retailer specializing in a wide range of oral care products, including toothbrushes, toothpaste, and dental hygiene accessories. The company focuses on providing clinically proven solutions tailored for various dental needs, such as sensitive teeth, gum care, and orthodontics. By offering high-quality products from reputable brands, Dental Direct aims to help customers achieve optimal oral health. Targeting consumers in the UK, Dental Direct provides fast delivery services with free shipping on orders over £30. The website features a user-friendly interface that allows customers to easily browse and purchase essential dental products. With a commitment to customer satisfaction and secure payment options, Dental Direct serves as a reliable source for those seeking effective oral care solutions.
Dental Direct generally receives high praise for its excellent service and quick delivery, with many customers highlighting the ease of navigating the website and the wide range of well-priced products. Reviewers appreciate the promptness in handling orders, often receiving their items faster than expected. However, there are notable complaints regarding order fulfillment, with some customers experiencing issues such as receiving out-of-stock notifications after placing orders and difficulties in obtaining refunds for returned items. A few reviews express frustration over unresponsive customer service and counterfeit products. Despite these concerns, the majority of feedback remains positive, emphasizing the reliability and quality of the products offered.
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