Review summary

Dell has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

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A
Dell Replaces With REFURBISHED Parts Which Have a Reduced Warranty (And Won't Tell You)

Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Repair Depot, they will fix it with REFURBISHED parts, not advertising they are doing so and this will significantly reduce the warranty to 90 days.  My computer was recently overheating, crashing, and the battery was not lasting long. I sent the computer to be fixed and paid for what I thought was a new battery. It cost the same amount as their advertised new batteries, the information that I consented to for the replacement had no indication that it was refurbished, and I thought all is well. NOPE! 100 days later, my computer is experiencing the same issues and to my absolute surprise was informed I need a new battery. "How? I just replaced it..." I thought. I then looked online and said, "Okay, your batteries are advertising a 1-year warranty, so you will fix this free of charge". NOPE! Because they (unknowingly to me) replaced it with a REFURBISHED battery it is thus only covered for 90 days and I will have to pay again out of pocket.  After going back and fourth over several days spending hours running the same diagnostics and speaking to all levels of Dell support workers and management in what I can only describe as a "milk run/ string along" situation, no one has been able to justify to me why my battery was replaced with a refurbished part instead of a new one which I thought I was paying for. No one will replace the battery free of cost or reimburse me for the misinformation either.  I also feel I should mention that after sending my computer in for repairs, it came back worse than before (the trackpad was not working), so I had already had to send it in once before. The scrolling is still not 100%.  Not happy with their system. Feel completely manipulated and want to ensure people are made aware and don't spend their hard earned money on this slimy trap.  Thanks for reading. 

CC
Wrost technical support that I have ever seen.

Worst Tech Support Experience Ever, Dell Should Be Ashamed If I could give zero stars, I would. I've had nothing but a nightmare dealing with Dell’s technical and customer support. After one remote session and TWO mail-in repairs, my laptop STILL runs like it's stuck in 2005, slow, unresponsive, and nowhere near the performance I paid for. What’s even more maddening? Every time I contact support, they just have me repeat the same useless tests over and over. It's like talking to a brick wall. They clearly don’t read the case history or care about resolving the issue. It's a never-ending loop of “try this diagnostic tool” or “reinstall drivers”, things I've done a dozen times already. Dell, your support system is broken, and your customer care is nonexistent. I’ve wasted weeks of my time and still don’t have a working machine. Never buying Dell again.

HORRIFIC!!!!!!

HORRIFIC!!!!!!! DO NOT BUY A DELL COMPUTER!!!!!!! I purchased a Dell computer 3 months ago for $1,300. Nothing but issues with it and Dell tech support is as useless as their customer service. They have sent their satellite repair company to my business several times, I have spent numerous hours on a screenshare with Dell tech service doing the same exact diagnostic sequences each time, total of 12 times. 2 weeks ago they sent me a shipping label and box to send the computer back to them so they could repair it at their corporate location. Just got it back and it still continues to have the same utterly slow issues.......... Xfinity and our IT company have both stated the issue is with this computer as well as we have 12 other computers in this office, all on an ethernet connection, yet no one else has these issues. They can’t fix the issue but won’t replace the unit either.... The amount of time I have lost due to this is ridiculous and Dell simply does not care. I have also emailed their corporate office with not 1 response back from them.... Dont walk away from a Dell product, RUN!!!

M
Cancelled Order and no refund yet

Cancelled Order and no refund yet They cancelled my laptop order and its going to be almost a month since I initiated the service request for my refund and I am yet to get my money back. Cannot call the dutch customer service line for some reason and the email support has left for much to be desired with their standard we will look into this and get back to you. and after that all they do is close the case hoping you forget that you ever paid them. Distressing and frustrated with my experience with Dell.

Company details

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Dell Technologies

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dell.com

All reviews

60 total • Write a review

Showing 41 - 50 of 56 reviews
ML
1 out of 5 stars

Run from Dell!!

Horrid dell computer experience. I merely needed a keyboard replacement. It’s mid May and they tell me the ETA is June 25. This is my work computer. Are you kidding me! Ridiculous. Don’t buy a Dell!!!!

Date of experience: May 16, 2025

M
1 out of 5 stars

Had 4 hardware failures in under 2…

XPS 15 9530 - had 4 hardware failures in under 2 years. All were fixed under the extended warranty, but when it expired, Dell said the only solution was to buy another one. They ignored my follow-up emails. Not what I expected from a premium laptop. I ended up buying a new laptop.

Date of experience: May 14, 2025

KH
3 out of 5 stars

Laptop letters wearing off after limited usage

These issues are from several years back. Previous Dell laptop keys were worn off within few months and honestly this machine was used only every few weeks. I attached an optical mouse and keyboard and found after 5 years those keys were like day purchased. Had contacted dell about the keys wearing off but they declined to assist. Contacted as battery was no longer rechargable and we could not remove it. Oh well. Used it plugged in needed. Battery (?) or whatever pushing up the inboard mouse square not used in years. Could not seem to get the laptop to get start up items going. WiFi connecting took over half hour. Cleaned data and apps off and dropped it to sarcan for recycling with taped not that maybe battery is bulging. New computer yes I know did I get another dell?? Rewards verbally were promised to be $53. I got $17. Along with a that's too bad email. I would have purchased diff brand...

Date of experience: May 9, 2025

AN
1 out of 5 stars

They sold me a refurbished computer as…

They sold me a refurbished computer as new. I only found out because when I was setting it up and entered my user name and password, it told me it was wrong which was extra weird because it was a brand new computer. So I called tech support to see what was going on and he happened to mentioned that it was refurbished. When I called customer service to demand an explanation she told me that apparently the carrier tampered with the package and somehow magically exchanged my new computer for a used one. Returned and I'll never buy anything from Dell ever again.

Date of experience: May 9, 2025

S

So

US

1 out of 5 stars

Absolute worst company, do not buy anything from them

I am stuck at a job that still has Dell computers and have had to deal with them. Customer service is the absolute worst. I have had an item sent incorrectly and they refused to return or refund - not respecting Canadian laws. They also pretend to attempt delivery when they don't and have returned the item to their warehouse, I have still to hear from them as they do not reply when they owe us money and merchandise.

Date of experience: May 8, 2025

M
1 out of 5 stars

Uses the worst delivery company of all time

I bought a laptop from Dell and they dispatched via a company called DP World. They send you no notification that your order is out for delivery nor do they give you a timeframe that the order will arrive in. I live in Supported living because of my autism and there’s a front door buzzer which you can press to alert staff. On all three occasions the buzzer wasn’t pressed and they tagged the “tracking” as delivery attempted but customer wasn’t home. I’ve never had this problem with Evri, DPD, Amazon logistics etc Just be aware that Dell use DP World and they’re absolutely awful.

Date of experience: May 3, 2025

P
1 out of 5 stars

Just Wanted To Let You All Now

Just Wanted To Let You All Now, What I Just Went Happen With My Dell Inspiron 15 Windows Pro Windows. Dell Did A Update To There Windows, When I Called Them They Told Me It Was A Cannon Printer Software Problem - I explained to them it was due to the software update.( Printer Worked Find Before Update. They Told Me They Could Fix It For $99.00. I Believe This Is A Scam ( I call Best Buy And Spoke With A Geek Squad And He Helped Me To Remove The Update Dell Put In. Printer Works Find Cost No Charge.

Date of experience: May 2, 2025

JA
1 out of 5 stars

Useless customer service and faulty battery

I avoided Dell for years due to their awful customer service and laptops suddenly developing blue screen faults and battery issues. Years later I thought I'd give them another try and guess what? Blue screen and battery issues. I am being passed around numerous emails (five so far). None were able to help and now they have closed my ticket (6TFQPV2). According to my diagnostic scan, I (at least) need a new battery for my laptop. Useless.

Date of experience: May 1, 2025

AT
2 out of 5 stars

Laptops are very expensive

Laptops are very expensive. The staff behavior is rude and also the service is very poor.

Date of experience: April 29, 2025

JW
1 out of 5 stars

Think before you buy XPS

Just a warning if you are thinking of buying at XPS laptop .. After a few year the carbon-like plastic cover around the keyboard, will become very sticky. Search and you will notice that Dell dont care about the problem. $3500 (25000Dkr) laptops turns into useless sticky board that cause everything to fastens around the keyboard. Arrgh.

Date of experience: April 25, 2025

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