delivery.com
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Flagged by fraud department every single time I order
This is not going to be a review about how long I have to wait for food, or about the restaurants or drivers. Stuff happens, we all know that. As you sift through a sea of Karens all-capping and screaming, I hope you find my review and read about my experience. We have been using delivery.com and another delivery service to deliver food since the pandemic started. There are only 2 services available, so we alternated based on which restaurant was on which platform. We ordered about 3 meals per week, all delivered to our home address, and all paid for with the same credit card each time. I always tip at least $5 or 20%, whichever is more. We ask that food be left on the porch. Easiest customer ever. Now to the nightmare. About a month ago, after placing an order for Thai food, I wonder why it's taking so long and check my delivery status. It says my order has been canceled. My account deactivated. The "fraud" department was flagged. I immediately email customer service and was told they would review my appeal. An hour later I receive an email stating they were sticking with their original decision. So I called the phone number. The rep told me they would send another appeal. A day later, they reactivated my account and issued me a $5 credit. A few days later, we order Thai food from the same restaurant again. Once again, my order is canceled and my account deactivated by the fraud department. Once again, I appealed and once again they granted my appeal and reactivated my account with another $5 credit. So herein lies the problem. I can no longer use this service. As soon as I order, I'm flagged and deactivated. It really doesn't matter if they change their mind upon appeal, since I can neveral actually get any food. I find it preposterous that I would constantly have to "appeal my case" to a "fraud department" when I've done absolutely nothing wrong and am a paying customer! Why would I fight to spend money with this company? That doesn't make any damn sense. And so now I will place my food orders with the competition. If you don't want my business, I'm surely not going to beg you to take it.