delivery.com
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If I could give no stars
If I could give no stars, I would. I had made an order at 5pm on a Saturday for 6:30 delivery because I was hosting a party. I tracked my order and everything was going great until about 5:45, when my driver stopped moving. I thought it was a glitch. I gave it until 7:15 when I reached out to delivery.com support and they said, “your driver is on the way with your order,” but the tracking did not show the driver moving at all. I then called the restaurant and asked if an order had been placed and listed the items. The restaurant said it had not received an order with those items and stated, “we tell people to stay away from Delivery.com.” At this time, it was 7:30 so I decided to place my order with the restaurant and told my guests I would have to go pick up our meal in about 45 minutes. I then immediatelychatted with Delivery.com and asked them to cancel my order. They stated, “we can’t the order has already been placed.” I told them that I wanted it canceled because I already placed another order. I picked up my order and got home around 8:45 and saw food on my doorstep from Delivery.com. The receipt was attached with the time ordered listed at 7:39...about 10 minutes after I asked Delivery.com to cancel the order. Since no one was expecting the food, it had been waiting on my doorstep. The food was cold and I had to throw about half of it away. I asked for a refund and Delivery.com stated they would give me a $10 credit. I don’t want a credit I am never going to use. So, they said they would reach out to management. I have emailed them three more times (1 time a week) and each time, “I am so sorry. We will have someone get back with you in 48 hours.” It has now been a month. If they were registered with the BBB, I would submit a complaint.