DIGITAL AERIAL
Efficiency, On Time , A Great Company to use , Nice Quality Workmanship
5.0
Excellent
1,000 reviews
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Review summary
Digital Direct - Switched On is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Fantastic Five Star Service- definitely use again
Great communications from the call handler and engineer. Engineer gave honest advice, quick installation and superb all round service -Thank you
Great service good knowledge clean…
Great service good knowledge clean &tidy job and a good price for the job done will defo recommend also very good communication before the job was done
The engineer was very helpful and open…
The engineer was very helpful and open to suggestions. He explained and gave me a few options on how to resolve my digital problem. He completed a great job and installed a new satellite dish and box. He ensured that everything was up and running before leaving. He also removed the old satellite dish for recycling. However the office didn't send the engineer at the agreed time. This affected my work arrangements.
Company details
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Website
ddaerials.com
All reviews
1,000 total • Write a review
Showing 961 - 970 of 996 reviews
P
Phil
US
Make that Call !
This is for all of us who have endured the mind numbing experience of calling Sky's help line and the watching the Tech nerds videos on YouTube. Never do it again , just call these folks at Digital Direct as they are a Class Act . I had to replace my remote and when it arrived I put in two batteries and it worked in all sections...happy days ! . The next time I used it there was no volume . What followed was many visits to Sky's online help and Youtube's tech wizards . Over three days I had found and used 23 codes and was left with a remote that had volume on some channels only ! . I googled for local firms to help . The first one wouldn't come out , the second said ' Don't call Sky's help line '. Next on the list was Digital Direct and immediately they were so friendly, helpful and professional . Andy the Technician arrived, AKA the Yoda ( he who knows everything ) of Remotes . Within twenty minutes he had sussed out the problem and totally re set the remote . Fantastic ! . He then said would I like him to alter the settings to improve the viewing quality of the TV . Seriously , what he did I haven't a clue but I now will not need to book an eye test for my glasses as in the evenings I thought something was wrong with my eyes. For the two Ladies in the Office and Andy the Technician I can't thank you enough . You are providing your customers with Old School customer service. I hope many people use your Company . It will save so much time , stress , and in the end ...money !.
Date of experience: January 21, 2022
J
Jenny
US
TV fitting on wall
The engineer was able to fit my dad's TV on the wall earlier than planned. The ladies from the office were polite and kept me informed. The engineer called prior to hus visit to let me know he was on his way. Very pleased with the service, have used Digital Direct Aerials twice now and will happily use again.
Date of experience: January 17, 2022
Pn
A Great service.
A Great service. The staff I spoke to on the phone were all friendly and professional. This service was followed by the engineer. Everyone was really helpful, the engineer did a great job. Really happy and would recommend- great customer service. Thanks
Date of experience: January 17, 2022
JH
In a word..brilliant
In a word..brilliant! Had been let down by a couple of other companies, rang Digital Direct - they were helpful, professional. Got an engineer out next day, replaced aerial - cost was far cheaper than had been quoted by others. Would definitely recommend.
Date of experience: January 15, 2022
B
Bill
US
Excellent service
Excellent service. Made aware the day before when the engineer would be visiting. Following day he arrived when stated what work would be needed to be done with subsequent quote arriving by email. Engineer came back in afternoon after price agreed and completed work in a timely manner then ensured everything was working before payment. Would definitely recommend.
Date of experience: January 14, 2022
NL
Great very quick satellite dish…
Great very quick satellite dish replacement - doing effortlessly what Sky can't be bothered to do these days!
Date of experience: January 11, 2022
VR
Yet another aerial required!
Friendly, efficient and tidy. Extremely knowledgeable and prepared to listen to our requirements.
Date of experience: January 10, 2022
AW
Fitting of new A/V system
Engineer dismantled our existing audio visual set up and fitted a new audio visual set up including a new TV and stand. He was very tidy and professional and we would recommend him to anyone.
Date of experience: January 10, 2022
MH
Excellent service from start to finish
Excellent service from start to finish. Elaine was friendly and helpful. Richard was professional, polite and efficient. Work completed on the same day to a high standard. I wouldn’t hesitate to use them again or recommend to others.
Date of experience: January 9, 2022
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