Cruise America Reviews

Team is perfect. I had a big problem with my trip and I got a wonderful support to solve everything . Thank you 🙏

awful experience… they gave us an already broken RV , they said it was normal… After 1 day it really became life threatening ( as they obliged us to drive to a garage)… their customer assistance was no where, we were left completely alone, had to find solutions for ourselves. They were looking for a solution asap, which was 6 days later!!! No help at all. Replacement RV was in bad shape ( interior) as well, but at least we were able to drive around. After this awful experience they only want to refund 2 days of rental and none of our expenses…. it’s a disgrace and I will never rent with this company again, although we did many years ago… service has tremendously gone down… in response to the answer of Cruise America… we have contacted the customer relations already, who forwarded us to claims… the proposed a totally inappropriate refund ( just 2 days of rental),” take-it-or leave “and don’t want to communicate further… The way we have been treated is totally unrespectful!!! Totally unbelievable! They have our file so they can always come up with an appropriate refund if they have any kind of respect for their customers…

Dealing with Cruise America was ver pleasant. Unfortunately we had to cancel.

We were thrilled to pick up the RV to start our vacation. When the RV was brought out to us its was filthy. The floor was covered in muddy footprints and grit that was dragged in by the man showing us the unit. I told him that I see they don't mind leaving me a mess but I was sure they would charge me for the same! There were 2 drawers that wouldn't close all the way so we had to tie them shut. I had to take 20 minutes to clean before I was comfortable taking off. We were told about dumping the tanks and made sure to to that before we brought it back. However because I closed the valve after I emptied it I was still charged the $60! They also tried to charge me a cleaning fee when the RV was returned 100X cleaner than it was picked up. The interior AC unit didn't work at all and the celling lights poured in water when it rained. This was a horrible waste of money with an exorbitant amount of fees on a literal Junker! AVOID at all costs!! WORST VACATION EVER! read less

Camping car pas super propre, fonctionnel mais bien abîmé. Nous avons dû faire face à une inondation dès le 2e jour. En revanche nous avons apprécié le prix et la facilité pour le rendre en fin de voyage. Nous avons également adoré ce road trip!

When I went into see about the rental, the gal at the desk told me that between Sept. 15 and the end of October was free milage. Not one word that I had to reserve then or it was only for a limited time, The home office did offer to cut the mileage into 1/2 of the price. But there were a lot of fees that we were not made aware of and when we got the final cost , without considering gas. food. and camping spots it was less money to stay in a motel with a nice shower, someone the make the room up and even room service if we wanted. :-)

Review for Cruise America – Reservation #732634 (Denver, Sept 2025) We rented an RV from Cruise America (Denver, Sept 6–16) and within the first 48 hours it was a nightmare: engine warning light on, suspension unsafe, tyre pressure sensor faults, leaking sink, broken toilet door handle, curtains that wouldn’t close, emergency exit stuck, smoke alarm falling off, and filthy inside on pickup. The mattresses were also worn out and extremely uncomfortable. When we called Traveler Assistance, there was no apology or real help—only after we pushed. At the Salt Lake City branch, the manager spoke rudely to us on the phone but when we arrived in person to drop the RV off for repairs, he didn’t even bother to come out and speak to us. Again, no apology was ever offered. They just patched things up and sent us away, not even letting us know when the RV was ready to collect. For the price charged, this was shocking. The RV was clearly too old and poorly maintained to be on the road. The whole experience was stressful, unsafe, and unprofessional. I will never recommend Cruise America to anyone.

Good advertising

Wir haben bereits mehrmals bei Cruise America ein Wohnmobil gebucht und wir müssen frustriert sagen, dass die Qualität der Fahrzeuge regelmäßig mangelhaft war. Auf jeder Reise gab es Mängel, die zum Teil zu ganz erheblichen Beeinträchtigungen geführt haben. Es geht los mit losen Blechen am Fahrzeugunterbau, die laut klapperten und die wir wieder anschweissen lassen mussten. Es geht weiter mit defekter Lichtmaschine, die die Batterie nicht wieder aufgeladen hat. Oder einer Tür, die sich nicht sicher verriegeln lies, so dass wir sie von innen mit Gurten fixieren mussten, damit Unbefugte sie nicht von aussen öffnen konnten. Wir konnten so natürlich auch nur durch die Fahrer-/Beifahrertür ein- und aussteigen. Der Kühlschrank funktionierte wiederholt nicht, ebenso die Anzeigen für die Füllstände der Wassertanks. So war es nicht verwunderlich, dass wir auch auf unserer letzten Tour mehrere Mängel hatten. So funktionierte der Kühlschrank wieder einmal nicht und er musste ersetzt werden. Der Rauchwarnmelder meldete Alarm, obwohl kein Rauch im Fahrzeug war. Und dann war die Dusche undicht. Das Duschwasser lief zwar durch den Abfluss ab, aber dann kam es unterirdisch wieder zum Vorschein und lief durch das Fahrzeug und dann die Eingangstreppe hinunter. Bei näherer Überprüfung stellte sich heraus, dass der Syphon gebrochen war und das Duschwasser aus dem Syphon heraussprudelte. So konnten wir bei Temperaturen von über 35° C nicht duschen, da einige Campgrounds auch keine Dusche hatten. Die Traveller Assistance wurde informiert, war aber völlig überfordert, uns eine geeignete Werkstatt nachzuweisen. Wir mussten selbst eine Werkstatt suchen und nachdem man anfänglich der von uns gefundenen Werkstatt keinen Reparaturauftrag erteilen wollte, hat man dann aber doch die Kosten der Reparatur übernommen. Dieses Hin- und Her hat uns viele Stunden Zeit gekostet, die uns bei der Besichtigung des Yellowstone Nationalparks dann gefehlt haben. Am Ende hat man uns ein paar Tage Fahrzeugmiete gutgeschrieben, aber die zusätzlichen Meilen, die wir wegen der Reparatur fahren mussten, wurden uns noch zusätzlich in Rechnung gestellt! Benzinkostenerstattung? Fehlanzeige! Das ist ein absolutes No Go und wir können nur alle Interessenten vor Cruise America warnen. Selbst wenn die Mietraten bei Cruise geringfügig günstiger sein sollten als beim Wettbewerb, sollte man den Wettbewerb wählen, denn die ältesten und klapprigsten und schlechtesten Fahrzeuge fahren für Cruise. Sollten wir jemals noch einmal in die USA fahren, werden wir mit Sicherheit Cruise America nicht noch einmal wählen, denn Ärger braucht niemand im Urlaub. Lassen Sie die Finger von Cruise America!!

⚠️ Deeply Disappointed – Beware of Cruise America’s Neglect and Poor Customer Service Our recent experience with Cruise America was nothing short of a disaster. I am writing this review not out of frustration alone, but as a warning to others considering renting from this company. If you’re expecting a safe, well-maintained RV and a company that stands behind its product—look elsewhere. We rented an RV from Cruise America's Warrenton, VA location and were immediately concerned by the poor condition of the vehicle. Structural damage, water stains, delamination, and signs of past leaks were apparent from the start. Despite alerting staff to these issues at pickup, we were brushed off. Still, we proceeded due to our tight schedule and the fact that we had already driven three hours to collect the unit. Unfortunately, the problems didn’t stop at cosmetics. We encountered a series of serious mechanical and safety failures throughout our trip, including: A dangerously malfunctioning shower knob that led to our autistic son being burned with hot water—an event that was traumatizing for our family. Multiple water leaks, including one that damaged a $1,500 laptop. Mold growth that forced us to vacate the RV for the safety of our children. A broken driver’s side mirror, non-functioning speedometer, a leaking toilet, and an unreliable refrigerator that cost us a fridge full of groceries. All issues were documented on video, and we reported them through the proper channels, both to their corporate office and the rental location. We even offered to provide all video evidence. Their response? A $100 gift certificate toward a future rental. Not a refund. Not a sincere apology. Just a voucher as if we would ever consider renting from them again. This response was insulting and completely failed to address the financial and emotional cost of their negligence. We were forced to borrow money to rent a cabin mid-trip due to the mold exposure—something that should never happen if a rental unit is properly maintained and inspected. To say Cruise America's customer service is lacking would be an understatement. Their unwillingness to accept responsibility for renting out a unit in such poor condition and their refusal to offer any meaningful compensation reflects a company more interested in profit than customer safety or satisfaction. We rented this RV specifically because of our sons' disabilities and the privacy camping provides our family. What should have been a joyful trip turned into a stressful, costly ordeal. I strongly urge anyone considering Cruise America to think twice. If anything goes wrong—and based on our experience, it likely will—do not expect support, accountability, or basic decency from this company.

RECRUITING FORMER CUSTOMERS FOR A CLASS ACTION LAWSUIT AGAINST CRUISE AMERICA FOR MALFEASANCE. NEVER NEVER NEVER rent from Cruise America. Our rental in May was a total outright disaster, with broken shower pipes flooding the bed, the shower drain clogged and flooding the floor--ALL ON THE VERY FIRST DAY OF OUR RENTAL--and an RV battery that would work only for an hour or so without the vehicle on or being plugged in to shore power which prevented us from camping off grid with our friends for a week as we had long planned to do. Then, after all this. they refused to pay all the costs we had to spend to fix things and when we filed a complaint with the Oregon Attorney General's Office they lied to them claiming everything was returned in "working order"-- but failing to say that was because WE PAID to get things fixed, that they failed to reimburse us for those costs, that WE lost precious days of our limited vacation time having to get everything fixed, and 1/3 of our vacation was destroyed because we could not dry camp with our friends due to the faulty RV battery. They are a poorly run.dishonest corporation this is only interested in their own financial interests. We are considering organizing people with similar complaints and filing a CLASS ACTION SUIT against them. This will likely be the only way to change their greedy dishonest harmful behaviors. Let us know if you would be interested in participating

Juni 2025. Airco deed het niet. Vele telefoontjes gepleegd. Geen reparateur dus geen airco. Slecht nachten door hitte. Horren sloten niet daardoor muggen in de camper. Vies vies vies. O.a. toilet. Ook de duur gehuurde potten pannen en bestek. Lekkende warm water ketel. Lekkende douche. Slechte informatie bij ophalen. Lange wachttijden bij ophalen en terugbrengen ondanks Early Bird pakket. Cruise America geeft een lachertje als compensatie voor een verpeste vakantie. Eens maar nooit weer.

Helpful and responsive very easy to book!!

Not too sure if I was being served by a robot(AI) or a person, but they made it really easy.

The RV broke down and Cruise America did nothing to fix the situation. No replacement, no authorization for alternate travel, and days of waiting with no solution. We ended up stranded with kids and out thousands of dollars. I strongly advise others to avoid this company.

We rented RV from cruise America.We picked it up in Lake Elsinore, California.It was a very easy transaction and we were on our way. To Idaho, the people that ran the lake elsinore cruise america were very nice and helpful. They told us that we had five hundred dollars coming back to us for the cleaning deposit. They told my husband. It would be put back on the card 3to5 business days. But we had a small problem.My husband lost our credit card on our trip and we had to get emergency one. We let them know that the credit card number had changed and that for us to call the billing department and explain to them what happened, because all of their deposits come back through the billing department. So I called. Back to cruise america's 18 hundred number and they told me that the billing department does not have a phone number and you cannot reach them by phone, you have to email them so I did. I waited about 5 days because I had not heard from them yet.And I called back and they told me it would take anywhere from 7to2 ten days for them to return emails. It's been 13 days now.And I haven't heard anything from them yes, i don't know how they can run a business like this where you can't contact the billing department by phone to be able to resolve problems, this is no way to run a business or to the wise.If you're waiting for your deposit.Good luck you may never get it back. Charles Pino

I was offered several options for pick up. My plan is not complete so I was called this morning and asked if I wanted to pick up a day earlier which may help me take my time to arrive at my destination rather than go with the holiday rush and J appreciate that.

We really asked to see the actual size truck we will travel with and was told it would be cleaned. When we got there the truck they chose to show us was full of flies and not exactly cleaned. It wasn't just the condition of the truck it was the fact when you give someone your word which builds trust both ways. Your business expect for us to take care of your property and show up on time. So it would have been nice for the first time being in an RV a better experience.

Der 2. Versuch mit einem Cruise America Camper Urlaub in USA zu mache war ebenfalls negativ. Die Übergabe in Denver wirkte schon etwas chaotisch. Schließlich haben wir ein recht runtergekommenes Fahrzeug (71.000mi) bekommen, das innen nicht wirklich gereinigt war. Sehr unappetitlich war der Kühlschrank, die Roste waren stark angerostet und die Ketchupflecken des Vorgängers waren noch zu sehen. Einige Fenster ließen sich nicht mehr öffnen da defekt. Die Küchenausstattung war unvollständig und teilweise doppelt. Eine Kaffeekanne mussten wir noch nachkaufen. Die Bettausstattung war für Außentemperaturen um 0°C vollkommen unzureichend. Auf der mit Plastik überzogenen Matratze war jede Sprungfeder zu spüren. Wir mussten einige Fleecedecken nachkaufen. Die Anzeigen für "Black Water" funktionierte nicht und der CO-Melder macht bei jedem Kochvorgang Alarm. Der Öffnungsmechanismus der Seitentüre war defekt, sodass die Türe von innen nur mit einigem Hantier und einem kräftigen Tritt zu öffnen war. Das Gravierendste war aber, dass das Fahrzeug ab 50mi auf dem Highway unfahrbar war wegen Defekt in der Lenkung. Nach einigen Telefonaten mit Cuise Am. konnte eine Werkstatt gefunden werden die die Spur neu einstellte. Das hat dann einen halben Tag gekostet. Bei der Abgabe des Fahrzeuges in Everet (Seattle) war ich natürlich entsprechend vorgespannt. Der Mitarbeiter am Counter wollte aber eigentlich gar nicht diese ganzen Punkte hören. Er hat mir aber 200$ als Entschädigung angeboten, was ich als zu niedrig empfand, aber akzeptiert hätte. Er legte eine Abrechnung vor die ich nicht verstand, da die Rückzahlung von den 500$ Deposit zu niedrig war. Erklären konnte er mir die Abrechnung aber nicht. Sein Kollege hat uns dann mehr oder minder im barschen Ton aus dem Büro verwiesen mit dem Hinweis wir sollten uns doch an die Kundenbetreuung wenden. Im Nachgang wurde klar, dass uns 390mi (ca. 140$) zu viel berechnet wurden. Der Start milen Stand war in Denver falsch eingegeben worden. Auf meine Mail an der Kundenbetreuung haben wir nach 4 Wochen eine Antwort bekommen. Es wurde auf die AGBs hingewiesen, aus den hervorgeht, dass es zu den oben geschilderten Problemen kommen kann und dass man daraus keine Entschädigung ableiten kann. Die Abrechnung der milen wurde korrigiert und der ausstehende Betrag wird uns hoffentlich überwiesen werden. Für uns ist klar, Cruise America- never again. Man sollte sich das Fahrzeug bei der Übergabe sehr genau anschauen und schmutzige Fahrzeuge zurückweisen. Nachtrag 03.09.25: Die falsch abgerechneten Mehr-milen wurden inzwischen korrigiert und tatsächlich habe sie 20$ draufgelegt. Wow! Die Antwort von Cruselig America zeigt das übliche BlaBla. Ihnen ist das ja alles ganz wichtig (die Antwort kam innerhalb 24h, auf die Anfrage an die Kundenbetreuung habe ich 4 Wochen gewartet!). Es wäre wichtiger sie hätten ausreichend Personal, das die Autos gescheit aufbereiten könnte. Aber die müssen schnell wieder raus zum nächsten Kunden. Sie freuen sich auch, dass sie mit mir in der Kundenbetreuung eine Lösung erarbeiten konnte. Das glaube ich. Die Lösung war das keine weiteren Erstattungen erfolgten und nur die falsch abgerechneten milen korrigiert wurden. 200$ Erstattung sehe ich bei einem Mietpreis von fast 5000$ nicht als fair an gegenüber den Unangenehmlichkeiten die in den 4 Wochen entstanden sind.

Tim was extremely understanding about my having to cancel my booking because of my wife need to have unexpected surgery. These people are very helpful and a pleasure to deal with.