Cruise America Reviews

I wasn’t given proper instruction on anything and nothing to reference or told where to go to reference and caused my trip to be quite unbearable.

We used the rentals in Fairfield oh for a couple of years and had rebooked this year but ended up buying a class c for ourselves so we canceled. They have always provided us w nice newer clean and ready to go RVs. Process is simple.

The online booking didn't accept credit card issued outside US, because the Zip code format wasn't accepted. Online chat is good, the customer service helped me booked the rent.

I planned an evening vacation with my grandchildren in February. I made it clear in multiple emails that I needed a 30’ every with a functioning generator. I was reassured in several emails not to worry about that. My rv vacation nightmare started the moment I walked into your pickup location with my wife and grandkids. Two hours later I left with no rv and disappointment grandchildren. The owner of the rv pick up facility couldn’t have been less helpful. Cruise America is completely unreliable. We lost out on the one week we had and no one was helpful or cared.

We had a horrible experience with Cruise America. Their RVs are poorly maintained and dangerous. The cover for our RV's AC came off in east Washington damaging the AC unit and rendering it useless. When we called their Traveler's Assistance same day, they told us it was too late in the day and we would have to wait until the next day to get into a repair shop. It was 4:30pm. The next morning we were advised to take the RV to a mom and pop repair shop for an assessment, but that they likely wouldn't have the part and it make take a couple days to receive the replacement. No offer of alternate accommodations. I asked if we could take it to a local Camping World in Pasco, WA. The TA representative called Camping World and scheduled an appointment for us. Let's pause here to mention their Travelers Assistance is almost exclusively outsourced to the Philippines. At Camping World, we were told the hood came off because it wasn't properly secured the last time it was serviced. Travelers Assistance wouldn't approve the repair, because of the cost, and left us stranded in east Washington with no AC, 90+ degree weather, and no guidance on what to do next. I reached out to Travelers Assistance several times throughout the day and was told they couldn't do anything without approval from a Supervisor. Conveniently, no supervisors were available. We ended up having to get a hotel for the night, because there was no way we could stay in an RV with no AC in 90+ degrees. The next morning, after connecting with 7 different front end representatives who only had the power to tell me they were waiting on a supervisor, I was able to connect with a representative who said we could take the RV about 200 miles out of our way to a hub to get a replacement. The replacement was dirty, had a cracked windshield, useless windshield wipers, a busted bathroom door and cabinets and missing panels on the refrigerator and freezer. I finally received a call from a supervisor 7 DAYS LATER. When we returned the RV and I filed a claim, their customer relations would only compensate us for the day rate of the three days we lost waiting for them to communicate. They would not compensate for expenses or lost reservations, because breakdowns only warrant a refund of the day rate, regardless of how long it takes to repair or replace. I would never rent from these guys again. They're fleet is hot garbage, their Travelers Assistance is useless, and their customer relations department (3 people) is incompetent corporate robots.

Very unreliable and no follow up

We made a reservation in late Nov 2024 for a trip in Sept 2025. 3 weeks before the event we reached out just to confirm everything was good and we found the pickup location had permanently closed. We didn’t get any notification of the closure or the new pickup location that was now 2.5 hours away vs 15 min.

Quick and professional with no games.

Nous avons loué un camping car C25. Il était quasi neuf moins de 10000 miles. Le top. La personne qui nous a reçu à Las Vegas était sympathique et arrangeante vu que nous sommes arrivés en avance. Camping car spacieux et propre. Tout fonctionnait

Diese Bewertung kommt spät, aber ich war von der Erfahrung so traumatisiert, dass ich lange nicht dazu in der Lage war und die Zeit einfach nur vergessen wollte. Wir übernahmen in Atlanta für fast 5 Wochen ein RV von CA. Es stank darin unglaublich nach Chemikalien, was mein Asthma nicht gut fand. Erst nach Tagen besserte sich das....aber es trat ein anderes Problem auf: nach 3 Tagen klagten beide über fürchterlichen juckreiz und kleinen Stichen an Armen und Beinen. Wir dachten noch an kleine Mücken, bis es mir wie Schuppen von den Augen fiel, da es Nachts unerträglich wurde. es waren BETTWANZEN. als ich meine Erkenntnis CA mitteilte, kam alles, was diese Firma als Geschäftsmodell bietet: warum erst nach 5 Tagen gemeldet( hatte diese einzigartige Begegnung mit diesem Ungeziefer noch nie!), dann wir hätten sie eingeschleppt ( böswillige Unterstellung, da wir auch im Hotel keine Probleme hatten), dann kam kein Angebot den Wagen zu tauschen ( bei dieser Gefahr hätte die Firma einen anderen Wagen schicken müssen!) .. aber nein , es wurde täglich abgefragt, wo wir nun in Florida seien und es würde ein Kammerjäger geschickt! ( ob das für mein Asthma kompatibel sei, konnte mir niemand sagen... war auch egal, es kam nie jemand... ich war mit den Nerven am Ende und wir haben Isomatten, Bettzeug gekauft und auf der Sitzecke und am Boden geschlafen ( erholsamer Urlaub sieht anders aus!!!!!!!!!!! Wir haben auch Sprühflaschen gegen die Tierchen gekauft, ist aber zwecklos geblieben... CA hat sich peinlich verhalten: wir sollten Fotos von den Viechern machen( nachtaktive winzige Dinger, die in der Matratze und Ritzen wohnen.....eine Woche vor Ende unserer Reise konnten wir endlich das RV tauschen....für uns ein Umweg, viel Zeit beim kompletten umladen des Inventars und unserer Sachen. Aber ich wollte wenigstens noch einige Tage vernünftig im Bett schlafen... die Frage, was wir bei Heimreise mit unseren Sachen machen sollen ( die können über die Kleidung usw.im Koffer mitgeschleppt werden, keine Info) über diese Themen habe ich mich selber in meinem Urlaub kundig gemacht... aber nein, geruhsame Nächte gab es auch jetzt nicht, denn der getauschte Wagen hatte die kleinen BEWOHNER ebenfalls!!!!!!!! Wir hatten Belege über unsere zusätzlichen Ausgaben gesammelt und natürlich wollte man uns die bei Rückgabe nicht sofort erstatten. Nachdem ich jedoch( kurz vorm Ausrasten )laut wurde , gab es das Geld sofort zurück, weil die Gefahr bestand, dass ich andere Reisende verschrecke ( meine Vermutung, CA ist nicht für Kundenfreundlichkeit bekannt)...zu Regressanaprüchen wurde ich abgebügelt: es werde der Befall geprüft und auch ob ich es verursacht habe!!!!!!! Es hat sich natürlich NIE wieder jemand gemeldet... ich war mit den Nerven am Ende und hatte zu Hause ja noch ca. 5 Wochen zu tun, um die Koffer mit Inhalt im Backofen und Eisfach zu behandeln. P.S. wir sind seit über 30 Jahren auch mit CA in den USA unterwegs, mit euch aber nun wirklich zum letzten Mal. Andrea L.

This agent was highly professional and informative!! She gave me so much great information and helped me book. It makes me want to book with her again for the future.

When I usually rent from you I always have a great experience. I spoke with an agent last night name Esteban. He just flat out lied to me about the cost of renting a tow behind. I'm specially not happy when he continued to lie to me about the cost. You see he told me he would book my rental at $96 a night for 3 nights. I gave him my the dates needed for pick up and drop off and my credit card info. He said that I was all set. Then when I review it and I'm charged $160 a night for 3 nights. Hoping it's just a mistake he states it's $96 a night for 5 night minimum. I told him that's not what you told me before taking my credit card information. There was never once mention by him a 5 night minimum. In fact I asked him over and over again the dates I wanted and he stated $96 per night for three nights

The customer service agent answered all my questions

Greg, our rep at Cruise America was so great ! He was very patient with us in dealing with changes and had great communication with us.

Prior to placing my reservation for an RV, I tried to locate a 21’- 24’ footer at several sites online, located an available 21’ footer at the North Hampton, NH. site. Called and spoke with a Rick Nichols on 7/24 and he confirmed the availability of the 21’ footer at that location. Upon pickup on 08/08/25 I was upset to find they substituted the RV 21’ to a 19’ footer. I was and still am furious, I made myself perfectly clear to Rick Nichols what my expectations were, he knew precisely what our needs were and my preference for a 21’ footer, I paid for a 21’ footer and they “Bait and Switched” me to a lesser sized one without my permission and or knowledge. I called and spoke to Rick Nichols which was a moot point and added insult to my integrity, the people at the North Hampton office were of no help and only made it clear that they were not responsible for changes made. The entire experience was awful and I will never rent another RV from them again. Never got my full deposit back either… Be careful people!

I had very professional and friendly and informative agents help me.Theresa Riley and David Shepherd were great!

Dan was a great listener and very helpful.

It was a mess, the RV were dirty the freezer were completely iced and the generater didnt work, we also had to wait 3 hours at the Denver station to get the RV. We paid for free generator use but as the generater didnt work, we dindt use it, but we never got a refund on it this was just all a mess, loved RV trip but i will never use this company again

David the agent made my experience great 👍🏻

The woman who I made my reservation with was extremely pleasant, professional and friendly... It was a pleasure to work with her. The man I spoke with earlier today was also top notch. Unfortunately I had to cancel my reservation because my friends bailed on me. Anyway, he was great, very friendly, helpful and just a real pleasure to interact with. I'm left with a really nice impression of Cruise America. Hopefully I'll be able to read book soon