Crui.se Reviews

Ive sailed with Uniworld before but not on such a long cruise. Rachel was a fantastic help, especially as I booked last minute. With only 7 days before departure, Rachel made sure I had everything sorted and received all my documentation in time. She called me regularly to confirm I had received her emails and helped me action paperwork that needed to be taken care of. She honestly made the whole process efficient and helped me keep calm about my last minute decision. Will definitely call her next time Im booking a cruise. Thank you so much Rachel.

Rachel booked my Douro cruise last year for me and was so helpful, efficient, and very pleasant that I spoke to her on the 2nd October to book my cruise for next year and again she was so helpful and pleasant and had everything done in about 20 minutes - very quick I am really impressed with her and Riviera Travel are a super company to travel with

Very professional company.Rachel was exceptionally helpful.Have travelled with Riviera travel previously,although not on a cruise. Everything ran smoothly. Hopefully the River Cruise will be just as good!

Rachel Peers was very helpful when we used 'chat' to find out about one of the Saga river cruises.

Being new to river cruising, I had little knowledge of what was involved and to be honest had a few concerns. Rachel was very knowledgeable and professional and fully explained and gave advice on all the options available taking into account our needs. She has a pleasant and friendly disposition and nothing was too much trouble for her. Thank you Rachel. We are very much looking forward to our cruise through France in September 2025!!

We are group of 4 we have never been on a river cruise before I called Rachel who was so helpful it was all the help and guidance she gave that made us book she held the cabins we wanted until we could confirm everything we called separately and paid deposits. We had further questions which she answered and sent confirmation through with all the requests we had asked for looking forward to our trip next year. It’s so nice to be able to speak to someone who is confident and able to answer questions straight away thanks Rachel

Rebecca ,was very patient and helpful in dealing with our holiday enquiries. Would definitely book through Rebecca again.

Rachel was very helpful and efficient. She called me back when she said she would and confirmed everything.

Booked the Douro Porto Salamanca River Cruise today - the first river cruise we have experienced. From the word go was impressed by Rachel's professionalism and friendliness. Extremely clear in describing the cruise, she could not be bested. She inspired complete confidence that we had made the right choice in booking with Crui.se. Thank you!

Have never booked through Crui.se before but was very happy from the initial enquiry to the final booking for the Douro river cruise. Throughout the experience Rebecca was professional, pleasant and helpful and was able to answer any questions I had. Now looking forward to travelling in November. Thank you Rebecca.

My husband found the site for Crui.se after looking at all the River Cruise company's online I made an enquiry with the company and Rebecca contacted me the next day. She was very helpful indeed, I explained it woukd be our 1st River Cruise and wanted some advise. Nothing was too much trouble, Rebecca listened to our requirements and came up with a really good deal which appears to meet all our needs. Rebecca was very friendly and professional and the whole booking process was very quick. Very much looking forward to the cruise next June and will leave hopefully leave a 5* review when we return.

This was a magnificent cruise from Budapest to Amsterdam - can’t fault the organisation of the travel arrangements and the service on board was excellent. The staff and crew couldn’t do enough to ensure that we were well looked after and everyone was very friendly. The excursions were well organised and for someone like 3 of our party with mobility issues every care was taken to make sure we were included and suitable arrangements were made for us. At Crui.se, Rachel couldn’t have been more helpful or patient especially making sure that we were joined up with friends who had booked separately - she replied and reacted immediately to any queries or issues we had. I found her very friendly and efficient and am grateful for her help. I hope we can use your service again before too long. Thank you Joy Stephenson

Contact with Rebecca Mann who was very knowledgeable and very professionally managed to book my trip in end July which we are looking forward to. She was very easy to speak to and very patient with me.

Our cruise consultant, Rebecca has been extremely helpful and attentive to our needs … she has organised a brilliant river cruise on the Danube for our 60th birthday 🎁 and I am sure she will in regular contact with us on the run up to the big event 😁

Knowlegeable agent, answered all questions

We haven't been on a river cruise before, but we were soon able to book a Danube Cruise for next October thanks to cru.se Rebecca was very knowledgeable and patient and has answered all our queries - which cabin to choose, dinner arrangements, drinks package - and even suggested wisely that we do the cruise the other way round, i.e. from Budapest to Passau rather than starting from the north, as this would be more convenient for us. We wanted an extra two nights in Munich at the end of the trip, and so Rebecca arranged the air flights to match. Nothing was too much trouble, and she promptly replied by email to any queries we had. We booked with confidence and are delighted with our choices.

Being new to river cruising, we had little knowledge of what was involved. Fortunately we chose to book with Crui.se and are grateful that we did. Rebecca was very knowledgeable and professional and fully explained all the options available to us taking into account our needs. She has a pleasant and friendly disposition and nothing was too much trouble for her. Thank you Rebecca. Mr L Lee

We have had many river cruises but this was our first booking with Crui.se Rebecca our cruise consultant was very helpful and nothing was too much trouble. We knew our late request would probably end up with "nothing available" but Rebecca quickly came up with 2 options which met our requirements. Rebecca made the booking process very easy. We are very happy with everything so far. We are looking forward to our cruise in August.

Rachel did everything she said she would and at the time she said she would. Kept us informed throughout the booking process and helped us in every way possible. If we need her advice in future I know she would be there for us, either by phone or email.

We have been on several river cruises before but this was the first time we had booked with crui.se. We dealt with Rachel, who was extremely helpful and patient in taking us through the booking process. The offer price for the Danube cruise that cru.se was able to offer was very attractive. We're very much looking forward to going on the cruise in October.