Crui.se Reviews

Excellent customer service from Rachel. She informed me of all aspects of the package and also the exclusions so I was fully aware of the deal. She found a price better than other sites I tried and it made booking the cruise a very easy task and I would be happy to use her servicers and the firm again

Rebecca was very helpful and her overall service great. Definitely recommend using Cruise. I am so looking forward to my trip

Whilst fact finding for our once in a lifetime trip to India, we came across Crui.se and Rachel. From the moment we spoke we knew we would be booking our trip! Our questions (even the odd ones) were answered with such passion and the desire to make the customer feel at ease shone through. We feel very reassured that we are in safe hands and we know Rachel will be part of our experience.

Very good service - fast response to emails and very efficient/knowledgeable staff - a pleasure to deal with. Highly recommend.

Just booked a river cruise with Avalon and Rachel was extremely efficient and prompt in securing and excellent deal with them. My wife and I have sailed with Avalon twice before which enabled Rachel to obtain a considerable discount. We are looking forward to yet another high quality river cruise with Avalon. Thank you Crui.se.

Rebecca was patient, helpful and not pushy - answering all my endless questions. She gave us the option to reserve the cabin we were interested in whilst we made our minds up, having dithered for some time! Not cruising until next year - but trust all the details will run smoothly nearer the time.

Found Rachael very helpful and gave us another option of River Cruise, of which we hadn't thought of. Advised us of which cabin/deck, for us to choose. Hence making the booking, the following day. Would certainly recommend. When booking another River Cruise - would certainly contact yourselves.

This is my first River Cruise, and only my second solo trip, so to say that I was apprehensive would be an understatement. Rebecca, their rep,guided me to a suitable cruise and answered all of my concerns, giving me time to digest everything and do my own research before making my decision. Hopefully my trip down the Danube on AmaSonata will be everything I wish for and more. Well done Cru.se for your Customer Service.

Came across Crui.se when trying to find a Danube cruise to take in my 70th bithday.. Very impressed with the help Rachel gave me throughout the booking process. Reassuring to know that she is just a phone call away should I need any help and/or support.

First time booking with this company. Rachel was excellent, couldn't do enough for you. There was a little misunderstanding re the river cruise, however it was sorted out swiftly & fairly. Problem solving is always important, I was very impressed.

Excellent experience. The lady that dealt with our enquiry was very helpful and got us the right cabin on the cruise that we wanted and at a good price. She was also courteous, got back to us with answers to our queries and always rang when she said she would.

I came upon crui.se whilst looking for a Danube river cruise. I was fortunate as Rachel phoned me back straight away. The price was very competitive and Rachel was extremely helpful, nothing too much trouble.

I recently booked a cryise for 4 of us. It has been made so easy and we look forward to the trip. Rebecca was so helpful.

Excellent service from Rebecca - and a better deal than booking direct.

such a lovely experiece,like talking to an old friend, so friendly and helpful, thank you rachel . Terry

Very helpful and friendly

Our agent Rachel was very informative, extremely patient with our back and forth holding the holiday, answering lots of questions and finding out more information that we required. We have only paid a deposit so will be able to review our holiday more once we have returned but I hope it all runs as efficiently as the booking process.

We were recommended to book a river cruise with this company ,which we have. It will be our first river cruise therefore we were a little hesitant. However we have found the booking experience so easy with Rebeca who was very professional and attentive to our requirements.we intend to give a further review after the cruise, which starts late August 2025.

We recently booked a river cruise. We found the booking experience very relaxed and the whole transaction was carried out with efficiency by Rebecca Mann. She was very pleasant and helpful.

My wife and I have been on Riviera Cruises for the past three years. We return because we enjoy the size of the boat and the service we receive. We are so pleased that we have booked another Cruise for September this year