Crui.se Reviews

The booking arrangements for our Danube River cruise went very smoothly thanks to excellent attention from Alfie and Rachel / Rebecca. I have purposely not reviewed shortly after booking in March 2024 for a June cruise because I wanted to include a few words about the cruise. Alfie recommended 2 particular cabins saying one was preferable to the other because of it being on the better side of the ship. He was correct! Very good advice. The cruise itself was outstanding. A very nice ship (Avalon Envision); extremely attentive staff (of many nationalities all speaking English); cruise manager, Ana Gimenez, excellent; all food of a high standard, variable with different dinner menus each day; onshore expeditions well conducted by English speaking guides with amazing knowledge of German, Austrian, Hungarian history; transport arrangements on time. There was an initial problem not attributable to Avalon: the River Danube was fast flowing, very high (having flooded Passau some 7 days previous to our trip) so the ship had to sail from Linz, not Vilshofen. Linz is 2 days / night cruising downriver from Vilshofen. The cruise manager (and possibly others) had to coordinate the arrival in Linz of 147 passengers from various parts of the world at the required time at the ship. This was done, no mean achievement considering that many people had already departed from their homes.

I am glad i found the this company , very quick and easy booking, No hassle , i am very satisfied !!

Now we have booked the Cruise we can’t wait for the day to arrive and set off to experience and see the lovely sights on our Danube River Cruise. Also thanks to Rachel to guide us and helping us to make the right decision and answering our endless questions with humour and patience. It was a pleasure booking with you and we will let you know how it went when we come back. Barbara and Steve A.

We were looking to book a river cruise in France. Crui.se were advertising an Emerald river cruise, I contacted them and spoke with Rebecca who was very efficient in providing a number of deals to consider. We chose the one that suited us best and Rebecca arranged the cruise quickly and efficiently. Would recommend crui.se. Martin

Booked a Rhine river cruise with Rachel, she was very friendly and helpful but not pushy which is what we like. Happy with the service & would recommend with no hesitation

I had booked another cruise with Rivieria about a month ago, not realising they they dealt through agents. I found another of their cruises and a web search revealed that Crui,se are an agent they deal through. I sent Crui.se an email enquiry and they responded promptly by phone. They gave me a discount from the cruise line's price. My wife and I have medical issues requiring assistance on both the flights and the cruise. Rebecca undertook to obtain our requirements from the cruise company to avoid me having to go through them over again. I thought that the discussion was thorough and friendly manner. All of my questions were answered. Crui.se are a relatively new and small company. They have ABTA protection and ambitions to grow. If they continue to provide this level of service, then I am sure that the growth will come

Just booked a Rhone river cruise for next May. Rachel was brilliant. My friend and I wanted single cabins and Rachel was so friendly, helpful, professional and efficient that we felt confident to book easily, (with cabins next door to each other). As previous reviewers have said Rachel is exceptionally easy to deal with - she understands exactly what you want and does her very best to achieve it! A credit to the company. We look forward to keeping in touch and enjoying our cruise next year.

Thinking that I was booking my holiday with SAGA, I was surprised to be contacted by Alfred Gadsby from Crui.se; a company that I was not familiar with. However, the experience was first class and Alfie put me at ease and made the booking very easy for me. Well done Crui.se; an unexpected and pleasant experience.

Rachel listened at all times to what we wanted. We ended up with everything we asked for including the cabin. I was a little dubious not booking direct with Riviera Travel, but there was no issues and Rachel could not have been more helpful or patient. Cannot wait for this fantastic cruise and will look to book another with Crui.se in the very near future.

I found Crui.ise really easy and helpful to use. I was given good advise and was called in a timely manner. Will definitely use again

The booking process was easy. The agent was very knowledgeable and helpful

Rachel was most helpful, she answered our questions and replied immediately to emails. She made the whole thing so easy. We are taking a River Cruise down the Douro Portugal in November and can’t wait, we feel sure it will be excellent!

Excellent customer service both

Rachael couldn’t be more helpful went above and biting to find a cruise to suit my many requirements thank you

Great service in giving us options to choose our cruise.Prompt efficient service in answering calls and emails, friendly and chatty.

What a pleasure it was for my friend and I to book our river cruise with Alfie. Everything explained thoroughly and nothing too much trouble. I would recommend this Crui.se for your travel need. 5 stars so far and I’m sure we will have a thoroughly great time. Thank you Alfie for all your help

My friend and I have just booked a River Cruise thru Cruise.se, our contact was Alfie, a very enjoyable experience, he was kind, patient and professional, attending to our requirements with care & attention. If the cruise is as good, then both elements will get 5*’s plus!

I have only just booked for 2025 the process was simple and efficient. The Cruise representative was very friendly and helpful

We recently booked APT Magnificent Europe river cruise. Alfie was our excellent consultant who provided us with prompt support, feedback and knowledge of the cruises they offer. This enabled us to book with confidence and assurance so we can now look forward to a special holiday. Thanks to Alfie and Crui.se for providing first-rate service.

We booked a river cruise with Crui.se. The service provided was prompt and excellent. The advisor was very helpful. I would recommend booking through Crui.se. Antonio