Driver went above and beyond to ensure…
Driver went above and beyond to ensure my delivery was put where I wanted it

10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Driver went above and beyond to ensure my delivery was put where I wanted it
The website was easy to use. The counter staff were very friendly and helpful. The yard staff were equally friendly and helpful. The timber purchased was well priced and of good quality
Easy online order and received delivery date requested
Very helpful and pleasant driver. Placed my bulk bag gravel exactly where I wanted it.
Simple to order and fast delivery, plus it local to me.
The whole process of oredering online and collection was very easy
Brilliant service thank you to everyone involved in sorting my order out
Really friendly and helpful staff
I recently needed to order 6no 800kg bags of ballast. I found some other suppliers online that offered fantastic prices, but upon reading their reviews found horror stories of delayed deliveries. I found Covers in my search and was reassured by their TrustPilot reviews. Needless to say ordered on Saturday, they called on Monday to confirm my delivery for Wednesday and my order was delivered to me shortly after 9am today. Exemplary service and fantastic pricing - £300 odd quid when I'd already been quoted over £1k by one of the big builders yards. Thanks Covers - you have saved my project timelines and I couldn't have asked for better service! HIGHLY RECOMMEND.
Ordered online, the website was easy to navigate with really clear descriptions. Ordering was straightforward. Good communication, through both emails and a phone call to tell me when my order would arrive. Delivery driver was helpful and dropped my order exactly where I wanted it. Thank you.
Topsoil delivery exceeds expectations, on time and offloaded with care .
The Portsmouth Store team are rectifying this, thank you. The wrong decking was delivered and the wrong fittings too.
I'd forgotten how excellent Covers are! I used them extensively on our oak frame project over 10 years ago; and have purchased a couple of small timber orders recently online. There order system is easy to use and you get a confimatory email from a real person. They stock a very wide range of timber. When you arrive to pick up your order everone is friendly and nothing is too much trouble. It's the best of both worlds: easy online ordering and first class personal service.
Good delivery time from placing the order. Friendly delivery guy who unloaded items just before I got home.
Helpful, efficient and friendly. A great service.
1st class service
Quick and polite
Great delivery and very helpful driver. Prompt and polite.
The delivery driver was polite and courteous. Unloading the material he put it exactly where I wanted it. A very experienced operator. We will definitely use the company again and will recommend to family and friends.
Very Easy to order from, great communication on the phone from the admin / office. Additionally the driver rang me first thing in the morning to say he was on his way from the Depot, I was on my way to work at the time and gave him specific instructions for delivery in my absence and everything was delivered perfectly, safely and was given a text from the driver to say he'd completed the delivery. Couldn't of asked for any better! 10/10 5 Stars all round from website to delivery
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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