10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Sunday p.m. - Ordered and paid on website Tuesday a.m. - Received phone call to say it would be delivered Wednesday "sometime". Wednesday 8 a.m. - Went outside, load already delivered! Wednesday p.m. - Job completed thanks to great service. KEEP IT UP GUYS - ONE SATISFIED CUSTOMER
Gareth was an amazing help with my project. Providing excellent advice and help throughout. The quality of the products from Covers were all of the highest quality and fantastic value for money.
Great service and got what I asked for very impressed thank you
The item wasn’t in stock on the day they arranged delivery for. Then the order sent was incorrect lengths and had to be exchanged which I had to chase for days to action.
Good quality timber and very willing support in cutting boards to fit in car.
Very happy with pre-delivery communication and also the delivery itself. All staff are very helpful.
Always efficient and so helpful and friendly, thank you!
Further to my previous delivery experience, the order was delivered but some of the decking had rot and mechanical damage. Clovers responded quickly and replaced the damaged items. Thank you !
Good value, as had discount. Communication not great, as email system down and don’t have phone access at work. Some posts a little rough, but suited my application.
Great customer service and quality product. Do need to update their website as I was able to review and buy stock no longer sold! Didn’t offer a discount despite this. Great service otherwise and due to this will use the company again.
Good communication from this company. They liaised with me about a mutually convenient delivery day, they placed the items precisely where I needed them, the items were excellent quality, and the price was very reasonable. I highly recommend Covers and will be using them again in the near future.
Excellent quality product, good prices. Delivery driver should be commended for his excellence.
11 lengths of c24 ordered. One 4 metre length had large split, two 3 metre lengths were not square edge with large gouges in them. Should have rejected those pieces but made use of them as needed to complete project.
The team at Rudgwick are brilliant and extremely helpful - I cannot recommend them highly enough
Didn't notify me of delivery of fence panels, they just turned up and it was just luck I was in to take the delivery. Panels seem very well made (used these for some of my other borders and lasting well) but one panel delivered is damaged - which happens. Depends how they deal with the damaged panel as to how I would rate them as a company. Shame as previously supplied panels I would give them a five out of five for.
excellent service, and prices, Ashley beard is the most superb member of staff and an asset, quick replies and competitive quotes for our project, Ashley should be the PM of the UK , he would get things sorted out pretty quick ASH 4 PM !!!
The products were delivered soon and this was confirmed by phone.
Delivery was tucked around and out of sight of the road. Really helpful as we weren't in. Above and beyond what I expected. Thanks!
Asked to be left by dustbins. They weren’t 2 lengths of wood are split. Surely whoever loaded the lorry should see that.
Great customer service!
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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