I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
4.3
Great
1,000 reviews
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Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
Warry good!
Thank you for the support and help from the beginning. Thank you.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
courierexchange.co.uk
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
MW
Mr Whyte
US
"Unprofessional Service – Sudden Account Restriction & Zero Support"
I am extremely disappointed with how my Courier Exchange account has been handled. After many years as a paying member, my services were suddenly restricted without warning, leaving me unable to operate. At 11 AM, my account was abruptly restricted without notice, leaving my drivers stranded unable to bid on any jobs. As a result, we had to drive over 150+ miles back empty, leading to wasted fuel, lost income, and unnecessary expenses—all due to an issue that could have been avoided with proper communication. With no working customer support line, I had to rely on email/tickets. It took five hours just to receive a holding response—with no explanation. 12 hours later, I was finally told I had been selected for an enhanced check, requiring me to resubmit the exact same valid documents already on my profile. Yet, there is still no update, no resolution, and no clear timeframe for reinstatement. To make things worse, the only working phone line is the sales line. The customer support line doesn’t work, and when I contacted renewals, I was transferred to van business insurance, which was completely unhelpful. This is completely unacceptable. The lack of communication, transparency, and basic support is appalling. As a long-term paying member, I expect clear communication and a fair process that does not arbitrarily disrupt businesses. Now, 24 hours later, I am still waiting for a resolution. For any drivers considering joining, I strongly advise looking elsewhere—there are far better alternatives.
Date of experience: March 14, 2025
J
John
US
Every good feedback is left with a…
Every good feedback is left with a review of the onbaording team for a favour. The facts are you'll be lucky to get a 100 mile job for £50 and take into account you need to go 100 miles home for nothing so around £30 fuel. Good luck
Date of experience: March 13, 2025
VL
Our company is fully relaying on Cx
Our company is fully relaying on Cx, Great platform to establish your business. Best company in uk presently. Alots of loads and jobs all across uk. Thank you so much CX.
Date of experience: March 13, 2025
S
Simon
US
It was a big decision deciding on…
It was a big decision deciding on whether to sign up or not, would I find work in my area, would I cover the cost of the app, does the account system work and ultimately, could I make a profit. Well happy days, I found work from day one and the support from the team was way beyond my expectations. Early days but feeling good.
Date of experience: March 12, 2025
L
Lara
US
I couldn’t have asked for a better…
I couldn’t have asked for a better onboarding specialist. Natassia is amazing and will go above and beyond to help you with your questions or any concerns. Thanks to her, I was able to start on the platform with ease and she answers me straight away whenever I have a question or I’m unsure about something. Thank you Natassia! ❤️
Date of experience: March 11, 2025
CS
They remove feedback that you leave for…
They remove feedback that you leave for companies, then don't respond to ticket requests asking why it's been removed. All they are bothered about is signing more people up, it's not in their interest to highlight bad performing companies on their platform.
Date of experience: March 5, 2025
NC
Seamless enrolment
Maria made my enrolment into Courier Exchange very seamless. She assisted me in every way possible. She made me understand every aspect of the process. Thank you
Date of experience: March 5, 2025
BT
From Wolverhampton to London £130 ..!!
From Wolverhampton to London £130 ..!! From Chelmsford to Scarborough ( 248 miles ) £100 ...!!! TAKE IT or LEAVE IT .. This is how bad it is .
Date of experience: March 5, 2025
VO
The platform promises earnings that are…
The platform promises earnings that are not true. There are many shipping options but the price does not match what the platform shows on the website. I made a large investment but I did not receive even 20% of the earnings shown on the website.
Date of experience: March 3, 2025
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