I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
4.3
Great
1,000 reviews
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Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
Warry good!
Thank you for the support and help from the beginning. Thank you.
Company details
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Website
courierexchange.co.uk
All reviews
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Showing 91 - 100 of 996 reviews
DC
Great app for building your business around
CX is a great app and gives access to jobs from courier companies across the UK. I've been using the Exchange for some 5 years now and I've no complaints with it. It's not a quick fix solution for creating a business and you will need to put work in but is certainly a great start whilst you are getting customers of your own. CX is definitely a part of my business plan and I think will be for years to come.
Date of experience: February 13, 2025
R
RB
US
Great Potential, But Payment & Pricing Issues Need Addressing
I want to start by saying that the customer service team has been excellent. A big thank you to Chris, India, Grace, Lisa, and Patrycja, I am sorry if I missed anyone,—I appreciate your support and assistance. That being said, there are some important areas for improvement that I believe would make the platform fairer for everyone, especially for drivers who rely on it for their livelihood. Fairness Between Drivers & Shippers There is a noticeable imbalance of power between drivers and shippers, which has led to rates dropping to unsustainable levels. Many jobs barely allow drivers to break even, and in some cases, they result in a loss. This is concerning because a fair marketplace should benefit all parties, not just one side. Since we are all using the Courier Exchange platform, having clear, fair rules would help create a level playing field where no one feels disadvantaged. Payment Terms One of the biggest concerns is delayed payments. Some shippers take two to three months to pay drivers, yet the platform requires drivers to pay their membership fees upfront for the whole year. If payment expectations are clear for drivers, they should be just as clear for shippers. Ensuring faster, more reliable payments would increase trust and prevent the risk of shippers failing to pay what’s owed. Fair Pricing I was advised that a fair rate for LWB (Long Wheelbase) vans should range between £1 to £1.60 per mile. However, many agencies reject jobs at £1 per mile, which does not reflect the costs drivers have to cover—such as Hire & Reward insurance, Goods in Transit, Public Liability, fuel, personal income, accountant fees, taxes, National Insurance contributions, servicing, MOT, tires, maintenance, and potential breakdown costs. If rates continue to fall below sustainable levels, many professional drivers will struggle to continue using the platform. You’ve mentioned that many jobs go unsold, and this could be a key reason— Agencies are rejecting jobs at .90 per mile, it's insane. Feedback System The feedback system is extremely important for drivers, as it affects their ability to secure future work. However, some shippers do not leave feedback even after a successful job, which can put drivers at a disadvantage. A more structured approach—such as automatic feedback reminders or a required feedback system—would make the process fairer and ensure both parties benefit from a transparent reputation system. Conclusion Courier Exchange has great potential, and with some key improvements—such as ensuring fair pricing, enabling faster payments, and making feedback more reliable—it could truly be the best platform for both drivers and shippers. Until these changes are made, however, many drivers will struggle to make a sustainable living, and I would hesitate to recommend the platform to those trying to rely on it full-time. I appreciate the work that has gone into building this marketplace, and I hope these concerns can be addressed in a way that benefits everyone. Reply to your reply Thank you Right now, the platform benefits everyone except the drivers. Smart Pay isn’t really helpful—it charges 20% of the invoice for early payment, removing any incentive to enforce fair payment terms. This feels like a conflict of interest. Unlike eBay or Vinted, couriers face immediate costs like fuel, maintenance, and insurance, making low-paying jobs unrealistic. PPM should be included in the membership fee rather than having to pay for it. Drivers are being advised to bid as low as 80p per mile, which is unsustainable. Feedback system is broken—shippers promise to leave reviews but rarely do. In the end, lowest bidders win, not the best drivers. I have bid 21 times today 11/02/2025 at £1 per mile which is the lowest for a LWB 4m, but didn't win a single job. This is your platform—if shippers are exploiting drivers, it’s your responsibility to step in and enforce fairer policies. Shippers can’t help themselves—it’s been too easy for them to benefit from an endless supply of drivers providing cheap labor. But this is your platform, and the ball is in your court. It’s time to enforce fairer policies and create a level playing field for everyone. Courier Exchange has great potential, but unless pricing, payments, and fairness improve, drivers will continue to struggle while others profit. Kind Regards RB
Date of experience: February 8, 2025
SA
So helpful all I like to say hope they…
So helpful all I like to say hope they can improve the cx app to better especially when we are on journey to delivery updates our location to get return jobs always take time to update locations and we see less jobs on cx app we must go to the website but I prefer the app
Date of experience: February 7, 2025
S
Singha
US
I was completely new to CX and William…
I was completely new to CX and William helped me so much through registration process and Lisa had been ever so helpful since then. the downside of my experience so far is the unrealistic rates that the platform shows, I have not being able to get a single job on those rates.
Date of experience: February 7, 2025
CR
First class support from them when I…
First class support from them when I phone
Date of experience: February 5, 2025
HT
We received a notification from Trustd, our goods in transit is going to expires
We received a notification from Trustd that our goods in transit are going to expire. We upload the documents before the expiry date. We are surprised despite our updated documents, our CX account was restricted and put on hold. As Trustd is dealing in documents on behalf of CX and nobody has direct call access to this department except email approach. We Immediately started sending requests to the TEG and Trustd but no one was helpful. Every time we received calls from trustd for minor changes but not related to goods in transit which the notification was showing. Finally we called the CX about this matter, the staff member was so polite and professional and he assured me, he will come back to us after an hour but there was no call from their side. It appears the CX team is helpless or completely ignored my request despite second call. This is the second time we had problem with the trustd and it appears, they have appointed a untrained and incompetent staff who are unable to resolve the issues. They don't understand how their negligence and non-professionalism can leave a bad impact on a business as well as their customers. Today is the 3rd day our account is held without any valid reason which has put us at a big loss. Both CX and trustd are playing with us but not coming to the point to resolve the issue. Very disappointing service from both sides.
Date of experience: February 5, 2025
VG
Fast and Professional
Today I registered with a Courier Exchange delivery service and Jamie helped me. It all looks very professional. Jamie helped me every step of the way through the registration and everything was very fast and professional.
Date of experience: January 31, 2025
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