Courier Exchange
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We received a notification from Trustd, our goods in transit is going to expires
We received a notification from Trustd that our goods in transit are going to expire. We upload the documents before the expiry date. We are surprised despite our updated documents, our CX account was restricted and put on hold. As Trustd is dealing in documents on behalf of CX and nobody has direct call access to this department except email approach. We Immediately started sending requests to the TEG and Trustd but no one was helpful. Every time we received calls from trustd for minor changes but not related to goods in transit which the notification was showing. Finally we called the CX about this matter, the staff member was so polite and professional and he assured me, he will come back to us after an hour but there was no call from their side. It appears the CX team is helpless or completely ignored my request despite second call. This is the second time we had problem with the trustd and it appears, they have appointed a untrained and incompetent staff who are unable to resolve the issues. They don't understand how their negligence and non-professionalism can leave a bad impact on a business as well as their customers. Today is the 3rd day our account is held without any valid reason which has put us at a big loss. Both CX and trustd are playing with us but not coming to the point to resolve the issue. Very disappointing service from both sides.