Cosmeticrx

3.8117283950617282 out of 5 stars
3.8
Great324 reviews

TrustScore

3.8
3.8117283950617282 out of 5 stars
Great
5 out of 5 stars
210
4 out of 5 stars
20
3 out of 5 stars
4
2 out of 5 stars
3
1 out of 5 stars
87
324 reviews in total

Review summary

Cosmeticrx has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

VERY POOR CUSTOMER SERVICE

VERY POOR CUSTOMER SERVICE. I PURCHASED THROUGH GROUPON 2 MONTHS AGO AND HAVE HAD SO MUCH TROUBLE WITH THE PLATFORM. A...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

This place was good until it wasn’t

This place was good until it wasn’t. I sent a message stopping my refills in April, in June they hit my card for $179. T...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Safety cap broken/blood smear on label

I received medication without safety cap in tack and blood smear all over label. I reached out online chat and emailed p...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Groupon Order

Couldn’t figure out how to redeem my Groupon. The staff was helpful & polite while navigating through the process all v...Read more

0
0
🔥 High engagement

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7 months ago
1 out of 5 stars

They suck since day one has a problem…

They suck since day one has a problem with account and still having problems They say will call me to fix and they don’t Beware there a fraud just take ur $

Helpful?
Idalma
Idalma
1 reviews
8 months ago
5 out of 5 stars

They respond fast and the process was…

They respond fast and the process was easy, I am very satisfied with this place and highly recommended them!

Helpful?
8 months ago
5 out of 5 stars

so far so good

so far so good! chelsea was very nice on the phone as well as helpful. excited for this journey

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8 months ago
5 out of 5 stars

Easiest doctor appointment ever

The process with CosmeticRx has been a breeze! It was easy to make the purchase, fill out paperwork and submit any additional documents needed. The turn around time has been impressive! I have already recommended two friends who also purchased ! Chelsea was informative, knowledgeable and very kind! Thank you CosmeticRx

Helpful?
Gabby
Gabby
1 reviews
8 months ago
5 out of 5 stars

So simple so easy and friendly staff!

So simple so easy and friendly staff!

Helpful?
8 months ago
5 out of 5 stars

Kind People and Great Service!

I was help right away by a very kind team member - everything was explained to me - was asked what questions I had and then spoke with someone about my personal health. They were efficient and kind and helpful.

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Emily Garsee
Emily Garsee
1 reviews
8 months ago
5 out of 5 stars

Chelsea made my onboarding process such…

Chelsea made my onboarding process such a breeze, she is so kind and respectful. She guided me through every step and I couldn't ask for more from customer service. I highly recommend Cosmeticrx AND Chelsea!!!

Helpful?
8 months ago
5 out of 5 stars

You will not regret!!!

This company is not only affordable but makes the process so easy! Great customer service, as well as up front, and clear communication while setting realistic expectations!!!

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8 months ago
5 out of 5 stars

great customer service and easy to…

great customer service and easy to order , the information they provide me was very clear and explained the entire process.

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8 months ago
5 out of 5 stars

Very Impressed - Efficient, Friendly, & Professional

I have been very pleased with CosmeticRx. I can actually CALL and talk with a person, which saves a considerable amount of time. The staff is very friendly, professional, and helpful. I receive emails providing updates, keeping me abreast of what to anticipate. Would definitely recommend!

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8 months ago
5 out of 5 stars

I was skeptical at first because I…

I was skeptical at first because I found it so affordable but so far the process has been very good. Everyone has been politely, responsive and clear when explaining

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8 months ago
1 out of 5 stars

No product, no communication …

Been weeks since I ordered via Groupon w little to no communication after i provided all they needed. My portal says “completed prescribed” w absolutely no other information on when or how I might be receiving my medication. After reading all the negative reviews, my hopes are fading fast. Was charged for shipping last week. It’s been about 2 weeks now w no response or info. Stay away its such a hassle and a scam obviously.

Helpful?
jennifer m.
jennifer m.
1 reviews
8 months ago
1 out of 5 stars

My experience has been awful

My experience has been awful. I cannot get customer service to message me back about when my order will be shipped. They are not up front about the bloodwork requirements. The claim your order will be reviewed and processed within "48 hours". It has been several weeks with no clear communication.

Helpful?
Chris Bell
Chris Bell
1 reviews
8 months ago
1 out of 5 stars

If you want to deal with a company that…

If you want to deal with a company that responds back to you in a timely matter do not use this service. Horrible customer service.

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8 months ago
5 out of 5 stars

great service very responsive and…

great service very responsive and trustworthy

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8 months ago
5 out of 5 stars

Easy and quick

Easy and quick. Haven’t recieved medication yet but everyone seems nice.

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Nicole Mullee
Nicole Mullee
1 reviews
8 months ago
5 out of 5 stars

Best refill prices and good customer service

Very easy process. Customer Service reached out as expected, everything was explained to me without asking. Best refill prices around!

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Shay Wilson
Shay Wilson
1 reviews
8 months ago
5 out of 5 stars

The best cosmetic company

OMGGGG what can I say about these people absolutely the best especially my girls Chelsea and Melissa they are so patient with me as I call continually with trying to ask questions about my order etc.so nice kind helpful with great sense of humor. Chelsea is so quick to reply to all my emails and allways helpful when I call multiple times. Lol they have the best lowest prices ever weight just melting right off they care about your health and well being Dr Patrick is great 👍 go for it summer is coming ☺️all your weight loss and beauty needs to keep you ready.

Helpful?
8 months ago
4 out of 5 stars

Good so far

The process has been pretty standard so far. I haven’t gotten my medication yet but I’m hoping shipping will be fast. I do wish they would’ve told me that I needed to get bloodwork done. Thankfully, I already had labs done recently so it didn’t slow down the process but something to consider. They could definitely do a better job at explaining and outlining the steps needed before medication gets shipped out because there are definitely more steps to the process that they don’t tell uou about upfront. The monthly refill pricing was Also the best I’ve seen though

Helpful?
Maria
Maria
1 reviews
8 months ago
5 out of 5 stars

Prompt Response and Service!

So far, I have had a good experience with them. They replied pretty fast and provided me the information that I was seeking. Overall, it seems like an easy process. Looking forward to getting the process started with them :)

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