Co-op Live has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.
Dreadful experience at Stevie Wonder concert on 5/7/25, queued over an hour to get in, only just caught the start of the show-many didn't. Overpriced drinks and food. No legroom, packed too tightly in, very cramped and uncomfortable. Will never return!!
Arrived by car. Parking in pre booked blue area all straightforward. Queue to get in moved fast took about 10 minutes to get in so quick. We arrived fie 6.30 even though Stevie not on stage until 8pm. Plenty of space inside and hardly any queues at bars. Drinks price way too much £9 a pint. Good view of stage in block 112. Excellent concert. On leaving massive queue for ladies toilets. 20 mins to get out of car park. Gridlocked traffic all the to M62 took 1 hour to go 4 miles. Probably would not return. A few years ago my daughter could not get a tram so missed train back to Liverpool so had to pay for a taxi.
Went to see Stevie Wonder who was fantastic the coop however was not will never return. Stairs to seats were dark and steep leg room was tight. No escape route when at the top area. Screen way to small lighting was useless sound was good thanks to Stevie. Price not your every day shop £3.50 can of water disgusting food or the lack of it. No thank you. Staff were nice Stevie amazing venue rubbish come on at the prices charged we surely can do better.
Money making machine!! We were there at Stevie Wonder’s concert yesterday. The show was great. However, there was no public transport at 11 pm, no trams or buses. People were asked to walk all the way into the Manchester which took more then one hour!!
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Worse place ever . Don't ever book if your above a 36 waist cause you ain't going to fit in the seat there tiny . No room what so ever . No leg room cramped . Talk about expensive.. £6 for a few chips that are cold £11 a pint . Shocking will never return
Date of experience: June 10, 2025
price on the shelf pound £1 at the checkout 2.99 on several products about 300% different price but written in small letters that the low price is for people with a club card! idiots who stole personal data so you are punished for shopping in this store! robbed! I do not recommend!!!!!
Date of experience: June 8, 2025
I went to see Tate Mcrae on the 24th of May. The area a is amazing, The staff there was lovely, the only issue I had was finding my entrance as I got vip tickets for the concert, most if the staff was unaware of what entrance I needed to go to (turns out I got sent an email that I read but didnt see the entrance so its on me) the only one that knew where I needed to go was a guy wearing orange, Apart from that it was amazing, sound quality was fantastic.
Date of experience: June 6, 2025
US
Had tickets for Bruce Springsteen, whilst waking inside the concourse my friend tore his calf muscle. The medical staff was great, but due to the pain and the fact he couldn’t stand or walk we decided the only option we had was to head back to the car, this was BEFORE the concert started. Despite the fact this was a medical emergency I was told I wouldn’t be able to walk him to the car and return back to the venue, so we didn’t get the chance to see him. I have reached out to their fanzone on 4 separate emails without a reply, customer service is non existent
Date of experience: June 5, 2025
I really wish I'd read some of these reviews before booking tickets and visiting this place. Such a stressful experience for me and the 90 year old I went with. The tickets alone were almost £225 for 2 but I thought it was worth it for a special event. We'd booked onsite parking for £25 in the orange car park. It was rush hour when we arrived so the traffic was pretty bad, but as I could see the venue and we had arrived 1hr 30mins before the start I thought we'd be fine - how wrong I was. We crawled around the arena trying to find signs for the orange car park after 1 hr 30 mins we went past the CLOSED orange car park. I made an assumption that we'd be able to get into the blue car park, so we crawled for another 30 mins and eventually parked up and got into the venue missing about 35mins of the first half. The co-op live are saying that they sent out emails to everyone who had booked orange to tell them if was closed and to go to blue car park. This just isn't true I received many emails from them but not one of these informed me about the closed orange car park. There were no road signs at all directing people, it was mayhem. There were so many people turning up late who had the same problem, a total lack of information and communication. I've emailed them repeatedly and they are just refusing to reply - such shocking customer service. Once inside we had to walk quite a long way round to get to our seats as we were directed to the wrong entrance. There were no handrails to hold onto get down the steps, thank goodness we were on the side section and not up in the gods - that looked incredibly steep. As many people have mentioned the seats are tiny. We are slim people but with long legs and found it uncomfortable. The drinks holders are useless, too far back so that you knock your drink over. Exiting the venue the signage was poor, we asked where to go and we were sent in completely the wrong direction. Eventually found the car park which was really badly lit and no marking on bays - luckily we knew where we'd parked. The journey to the venue tainted the whole evening. What was bought as a special treat for a 90 year old turned into an evening of worry and stress. All in all a very disappointing experience. Needless to say we won't be returning.
Date of experience: June 2, 2025
Great venue amazing stewards in n the venue only thing that lets it down is its security staff aren't disabled friendly my daughter has a number of disabilities and struggled when leaving the venue tried to go back just inside door to escape the massive crowd and calm her down but he put his hand in her face and refused for her to come just back inside down to calm and regulate herself. Disappointing after a goodnight and staff should be aware of the effect their actions have on kids with hidden disabilities
Date of experience: May 29, 2025
US
The seats are ridiculously tight and cramped - there is no point having the fancy concourse etc if you are so painfully uncomfortable you cannot enjoy your very expensive show. I can even forgive the v expensive drinks and food but there is no excuse for the seating in a brand new purpose built venue.
Date of experience: May 27, 2025
The stewards were marvellous. I was told to go to an Accessible Gate, which I went towards & then was able to use the lift. Brilliant help & I got to my seat in Row 4 Section 106. It was very poor, the stairs were difficult to negotiate, & there were railings blocking my view. I knew I could not sit there for 3 hrs without the toilet or a drink. There was no rail to hold on to on the staircase - it is dangerous. Plus the seats are too small & everyone is crammed in. So I went up to the top of the Section & spoke to the Steward. He could see I was on my own & having difficulty with the stairs. So allowed me to sit in the Disabled area to recover my composure before trying to change my seat. I met many young people with sports injuries or sprained ankles etc who also had to move seats. I must say the seating areas & stairs require a high level of physical fitness which many people of all ages do not have.You do not have to be registered disabled to find safety problems a concern in this Arena.
Date of experience: May 25, 2025
Sound decent on Wednesdays Bruce Springsteen gig. However, seat on last row from back and curtains hanging from ceiling obscuring view of all the screens. Ticket not sold as restricted view so very disappointed. Complained to staff who said this had never been an issue before and they would pass concerns on and the screens were higher than usual....
Date of experience: May 20, 2025
