Co-op Live
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Parking nightmare tainted whole evening
I really wish I'd read some of these reviews before booking tickets and visiting this place. Such a stressful experience for me and the 90 year old I went with. The tickets alone were almost £225 for 2 but I thought it was worth it for a special event. We'd booked onsite parking for £25 in the orange car park. It was rush hour when we arrived so the traffic was pretty bad, but as I could see the venue and we had arrived 1hr 30mins before the start I thought we'd be fine - how wrong I was. We crawled around the arena trying to find signs for the orange car park after 1 hr 30 mins we went past the CLOSED orange car park. I made an assumption that we'd be able to get into the blue car park, so we crawled for another 30 mins and eventually parked up and got into the venue missing about 35mins of the first half. The co-op live are saying that they sent out emails to everyone who had booked orange to tell them if was closed and to go to blue car park. This just isn't true I received many emails from them but not one of these informed me about the closed orange car park. There were no road signs at all directing people, it was mayhem. There were so many people turning up late who had the same problem, a total lack of information and communication. I've emailed them repeatedly and they are just refusing to reply - such shocking customer service. Once inside we had to walk quite a long way round to get to our seats as we were directed to the wrong entrance. There were no handrails to hold onto get down the steps, thank goodness we were on the side section and not up in the gods - that looked incredibly steep. As many people have mentioned the seats are tiny. We are slim people but with long legs and found it uncomfortable. The drinks holders are useless, too far back so that you knock your drink over. Exiting the venue the signage was poor, we asked where to go and we were sent in completely the wrong direction. Eventually found the car park which was really badly lit and no marking on bays - luckily we knew where we'd parked. The journey to the venue tainted the whole evening. What was bought as a special treat for a 90 year old turned into an evening of worry and stress. All in all a very disappointing experience. Needless to say we won't be returning.