Co-op Insurance Reviews

The business gives the impression of a business that's about to fold at any moment. The cash/card self checkouts (2) haven't worked for 2 months. The freezers are almost empty. Fruit and veg is poorly stocked and other everyday products consistently are out of stock! Come on co-op pull your socks up!

Why would any one want to pay a £1.00 to join the coop. You can only use it in certain areas. The price in the coop is twice as much as any where else.if I have a Tesco , Sainsbury's card I can use it anywhere.they need to give you £100. To join to offset the ridiculous prices.

I ordered some groceries online. After a couple of hrs,I called customer service and was informed that they couldn't find a driver to deliver my already picked items. Nothing notified me of the delay and I never received any updates. Customer service were completely useless with no empathy whatsoever and as a double punch in the gob, I was informed that I would have to wait 3-5 working days for my refund of £49 to be processed. "WARNING" USE THIS COWBOY OUTFIT AT YOUR OWN RISK!

High prices, poor customer service... grocery prices are higher than most competitors, delivery driver was seen to drop groceries damaging items and not say anything... damaged or out of date groceries delivered to customers .. over all, very poor, I wouldn't recommend them to anyone.

Annila was super helpful 5 stars for her. But had to ring twice as the first time someone answered I just had to listen to them eating for 30 seconds before hanging up.

Well this is not the first time but several times that I’ve booked delivery from co-op and received goods that are not as advertised I ordered wine on various occasions but co-op failed to get the correct alcohol percentage saying it was 13.5 percentage when its 12.5 and other times saying its 13. And its 11 well enough is enough but the staff doing the advertising I think they should sack them all as there miraculously misrepresenting the company I’ve got photos and information of this on my phone it’s either the staff or the company ripping people off should I remind them that there just a small fish in a big pond

Co-op shops! Way way way to expensive keep well away!!!! ☹️

Terrible website.

What ever you do your wasting your time making a complaint. Because head office can not even get the town thair shop is in, I live on the south coast but the idiots think I live 145miles away in Stevenage. Thay are a waste of space especially the top management structure. Thay definitely need to go bankrupt. Please do not support them in any shape or form. Get them out of your town. As the co op has lost all thair members details to scammers, we need to set up a class action against them, because of two main issues, first the data protection act has been broken. But worst of all is the financial implications, due to the now very high risk each and every body will be facing now and in the future. Everybody needs to ditch thair members cards and boycott thir stores. Failing that at least change your co op membership passwords. Please you must cover your backs. Update 17th August 2025 I have received what I think is my first scam letter which included personal data. This was supposedly from DWP. In a brown envelope. Please check very carefully and contact/phone, the Dwp on an original letter. NOT THE TELEPHONE NUMBER ON THE NEW(could be scam letter.) So I think this is due to the co op data leak. Please take the time to watch scamintersepters on BBC iplayer. It will shock you how easy it is to get scammed. It's live charging for the very worst. Stay safe.

I like a bottle of juice when driving and recently used a motorway service and paid 1.35 gbp for a bottle a bit costly its usually £1 then was at Victoria hospital kirkcaldy and in lauder Road I used coop for same bottle £1.85 gbp. As your advert says " I wasn't expecting that" your right a rip off .

Excellent service. Annila was really helpful and clear. 5 STARS *****

I run a charity in South Manchester, and we have had our business account with the CO-OP for years. I just recently rang to have a check book issued (yes we still use them as we serve older people in the community), and didn't have to wait long (under 10 minutes) to speak to someone. The customer service attendant was very polite and professional. Amila was her name. She was able to handle my query, go through the process and give me an expected time of arrival for my request. Thus, I was happy with the COOP on this occasion, and their well trained staff members like Amila.

I think I will definitely stop using The Co op delivery altogether. Almost 100% of the time there is something wrong with the delivered items, from completely absurd substitutions, to fruit that has gone off, or half used/opened items. I've just had yet another disappointing delivery with wrong items that im actually allergic to. The app used to also show estimated time, and now it's all guess work. The only positive is that, they do arrive.

DONT USE THEIR DELEVERY SERVICE. when they dont have the all items for the deal they charge you full price for the other items meaning you'll end up paying lots more. Then you get an email from customer service telling you tough! Absolutely shambles of a business.

If so annoyed. I've walked down to my local coop in New mills to get some electricity top up. I got there for just turned quarter to ten to be met by a closed shop. I'm fuming cos I'm on my last few pence of emergency and thought I'd make the shop in plenty of time. I would have gone earlier if I'd known it was closing early. Just now while I was writing this whilst sheltering here while the rain stopped. Some coop guys met up and loaded some newspapers up so I asked the closing time just to be told ten but when I challenged them about this, they walked off. BTW, when I said closed, I meant shutters the lot. I know nothing will come of this and yes I'm very annoyed and wet here, waiting for the rain shower to stop but I will make a point of checking these closing times and reporting them everything cos now I have to go all night without electric till I can get back down here tomorrow. I don't walk very well anyway so Particularly try to avoid pointless journeys

My local Co op likes to display items that look like they are included in the offers, when in fact they are not! Only when you check your receipt do you realise you have been charged the full price. This happens too many times for it to be an honest mistake. It is misleading and dishonest. Customers who pay for their shopping should not be treated this way, perhaps they prefer to deal with shoplifters instead of having paying customers. Addiscombe Co op store 4557 you are a disgrace and will be getting reported to trading standards.

Avoid delivery at all costs and speaking to any staff no customer service at all! Delivery booked for 1pm I'm writing this at 5.30pm no delivery! Spoke to Eliza online she then just cut me off and never spoke back,emailed a few times to complain.phoned head office and spoke to a lovely man called kaharul(lovely if u like being shouted at and phone slammed down on you! Was telling me I should be chasing co op and not them to let me know what's happening with my delivery-first and last time using staff with as much customer service as a lampshade co op get some urgent training for staff! And maybe Invest into delivery's as your company can't handle it clearly.hopefully co op will soon fail and a proper supermarket takes it over

Ordered for delivery, got the email to say received order. Waited & waited & waited !!! Wasn’t waiting anymore🤨You can only contact them through email to ask where your delivery is & we had no reply from them to update us. Shocking customer service !

One star for their crap milk bottle tops (liquid retainer part)

Not for the first time, a payment has been taken twice. It clearly showed as authorised, but the Fisher Price hipster, obviously distraught at being torn from joking about with the other staff, insisted it hadn't and insisted he couldn't produce a receipt to prove this. So I paid again. And- surprise, surprise- the payment has gone out twice. I think that "cyber attack" is just the tip of the iceberg with these clowns. Customer service are useless, just casually insisting the payment will come back to me, and I just have to be patient. Easy to say from your side of the fence, you smarmy nits. When I point out that the last time this happened to me (Co-op again) I kept being told the payment would come back to me automatically, it never did and I ended up waiting ten days for them to refund me, I just get "it will be different this time". The shop manager also seemed to find the situation amusing. Just to reiterate- twice in 4 years Co-op have taken payment twice, lied about what would happen next and dragged their heels sorting it out. They are a disgrace.